Summary
Overview
Work History
Education
Skills
Timeline
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Chandrea Chatman

Aurora,Il

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Personalization Mall
10.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Utilized customer service software to manage interactions and track customer satisfaction.

Senior Caregiver

Bickford Assisted Living
04.2023 - 10.2023
  • Offered companionship and kindness to elderly patients.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.

Customer Service Representative

TruGreen Lawn Care
10.2022 - 04.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

GED -

Waubonsee Community College
Sugar Grove, IL
05.2021

Skills

  • Scheduling
  • Consultative Sales
  • Report Generation
  • Information Security
  • Data Collection
  • Data Entry
  • Appointment Scheduling
  • Call Management
  • Microsoft Outlook
  • Research
  • Call Triaging
  • Customer Relations
  • Customer Service
  • Team Development

Timeline

Customer Service Representative

Personalization Mall
10.2023 - Current

Senior Caregiver

Bickford Assisted Living
04.2023 - 10.2023

Customer Service Representative

TruGreen Lawn Care
10.2022 - 04.2023

GED -

Waubonsee Community College

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Chandrea Chatman