Chandrell Dees
Dallas,TX
Summary
Dynamic analyst with a proven track record at DXC Technology, excelling in data analysis and compliance management. Adept at enhancing customer service through effective communication and issue resolution. Recognized for creating impactful presentations and maintaining rigorous process documentation, ensuring adherence to standards while advocating for clients' best interests.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Analyst 1
DXC Technology
Dallas, Texas
12.2024 - Current
- Identified customer needs to enhance service delivery and increase client satisfaction.
- Communicated with clients on billing inquiries and provided account status updates to ensure clarity and understanding.
- Greeted customers, addressed account questions, and resolved complaints to improve overall customer experience.
- Maintained documentation for processes to ensure compliance with company standards.
- Facilitated role-playing exercises to prepare trainees for real-world scenarios and boost confidence.
- Created engaging presentations to clarify complex information and improve trainee understanding.
- Provided constructive feedback and positive reinforcement to enhance trainee motivation.
Health Care Aide
Bright Home Health Care
Dallas, Texas
11.2020 - Current
- Administered medications following prescribed schedules and guidelines to ensure client safety and compliance.
- Monitored and documented client health status and vital signs to promptly identify changes and inform care decisions.
- Supported clients with daily living activities and personal care needs to promote independence.
- Enhanced patient outlook and quality of life through compassionate and personalized care.
- Delivered emotional support and companionship to foster a positive environment for clients.
- Maintained clean and safe environment for clients, promoting comfort and reducing risk of infection.
Process Agent
TCS Consulting
Dallas, Texas
03.2021 - 12.2023
- Advocated for clients' best interests by identifying needs and providing tailored solutions.
- Educated clients on financial products and services to enhance understanding and decision-making.
- Reviewed account information for accuracy and completeness, ensuring compliance prior to transaction submission.
- Adhered to FINRA regulations, insurance rules and company policies.
- Supported managers by taking on essential tasks during staff shortages.
Benefits Counselor
Marsh & McLennan
Dallas, Texas
08.2018 - 09.2019
- Educated employees on benefits options and enrollment processes to facilitate informed decisions.
- Participated in benefits renewal process, analyzing proposals and making recommendations.
- Supported employees with benefits enrollment and changes, clarifying plan options and implications.
- Oversaw enrollment of new employees and company-wide yearly enrollment period.
- Explained benefits information to plan participants to ensure informed selections.
Benefits Advisor
Willis Towers Watson
Richardson, Texas
07.2013 - 12.2017
- Analyzed client needs to recommend customized benefits solutions that align with organizational goals.
- Advised clients on optimal benefits packages and plan options to enhance employee satisfaction.
- Educated employees on health, wellness, and retirement programs to promote informed decision-making.
- Managed compliance with federal and state benefits regulations.
Education
High School Diploma -
W T White Highschool
Dallas, TX05-2003
Skills
- Data analysis
- Financial products knowledge
- Compliance adherence
- Client relationship management
- Data visualization
- Attention to detail
- Problem solving
- Effective communication
- Goal-oriented mindset
Certification
- SIE
- Series 6
Affiliations
- Volunteer- The Bridge Homeless Shelter - Dallas TX June 2025-Now
Timeline
Analyst 1
DXC Technology
12.2024 - Current
Process Agent
TCS Consulting
03.2021 - 12.2023
Health Care Aide
Bright Home Health Care
11.2020 - Current
Benefits Counselor
Marsh & McLennan
08.2018 - 09.2019
Benefits Advisor
Willis Towers Watson
07.2013 - 12.2017
High School Diploma -
W T White Highschool