CHANDRIA BOYKIN

• Provide world class customer service in every interaction to ensure a quality employee experience
• Perform collection of timecards and record of time data in the payroll system
• Monitor time (regular, overtime & other hours) and attendance against timesheet data and time entry system to ensure correct submissions for the payroll system
• Run reports to identify missing timecard information and/or variances; work with contractor to validate and correct timecards
• Confirm all compliance requirements are met to process payment; request missing requirements in order to process payment through payroll system
• Communicate with clients and contractors to obtain approved timecards and expense documents.
• Manage time adjustment process (in case of time errors), including completion of required documentation, updates in the system and communications with impacted stakeholders
• Manage and track personal time off (PTO), absence, etc.; manage related documentation and system updates
• Maintained and prioritized to-do-list and followed up to complete tasks on-time.
• Communicated with internal personnel to provide status updates for both payroll and onboarding.
• Collaborated with peers and other business areas to leverage best practices.

• Monitored daily and weekly key performance indicators to maintain on-track status
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures
• Developed and updated tracking spreadsheets for process monitoring and reporting
• Use SAP NetWeaver Software to research and compare suppliers, goods, and services to determine the most suitable in terms of reliability, product quality, and cost-efficiency
• Partnered with human resources on recruiting, hiring and coaching production personnel
• Collaborated with other leaders and executives to direct workflow and support operations
• Determined suitable crew requirements, scheduled employees using WorkForce Software, and worked with human resources to meet changing production schedules
• Resolved issues quickly to maintain productivity goals
• Generated reports to suggest corrective actions and process improvements

• Ensure safety program implementation and compliance
• Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks
• Oversaw all daily office operations and equipment maintenance
• Oversaw employee attendance record, handled payroll, and ordered new materials for sites
• Coordinated site investigations, documented issues, and escalated to executive teams
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
• Recruited, interviewed, and hired employees and implemented mentoring program to promote positive feedback and engagement

• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution
• Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity
• Observed department employees and customers to assess theft risks and maintain loss prevention goals
• Partnered with business leaders to deliver services that support company objectives and consistent with corporate values
• Trained team members in successful strategies to meet operational and sales targets
• Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths
• Performed duties and provided service in accordance with established operating procedures and company policies
• Developed new employees and on-going performance assessment of current employees
• Recorded deposits, reconciled monthly bank accounts and tracked expenses
• Input financial data and produced reports using OTCnet

• Recorded incident reports with detailed accounts of occurrences.
• Oversaw team of security officers and managed scheduling and performance evaluations.
• Conducted regular patrols of facility to detect and deter security threats.
• Prepared and submitted reports to keep management informed of security activities and developments.
• Monitored alarm systems and CCTV footage to enable prompt attention and response.
• Supervised and evaluated security staff performance to determine compliance with safety regulations.
• Monitored and approved access control systems for accessibility to authorized personnel.
• Screened vendors and contractors before granting access to restricted areas within facility.
• Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.