Chandria A. Boykin
Jacksonville,FL
Summary
Collaborative leader with dedication to partnering with colleagues to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work History
Production Administrator
Mann+Hummel Purolator Filters
09.2022 - Current
- Monitored daily and weekly key performance indicators to maintain on-track status
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures
- Developed and updated tracking spreadsheets for process monitoring and reporting
- Use SAP NetWeaver Software to research and compare suppliers, goods, and services to determine the most suitable in terms of reliability, product quality, and cost-efficiency
- Partnered with human resources on recruiting, hiring and coaching production personnel
- Collaborated with other leaders and executives to direct workflow and support operations
- Determined suitable crew requirements, scheduled employees using WorkForce Software, and worked with human resources to meet changing production schedules
- Resolved issues quickly to maintain productivity goals
- Generated reports to suggest corrective actions and process improvements
Site Manager
A Services Group
10.2021 - 09.2022
- Ensure safety program implementation and compliance
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks
- Oversaw all daily office operations and equipment maintenance
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites
- Coordinated site investigations, documented issues, and escalated to executive teams
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
Customer Experience Supervisor
Army and Air Force Exchange Service
01.2017 - 11.2021
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity
- Observed department employees and customers to assess theft risks and maintain loss prevention goals
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values
- Trained team members in successful strategies to meet operational and sales targets
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths
- Performed duties and provided service in accordance with established operating procedures and company policies
- Developed new employees and on-going performance assessment of current employees
- Recorded deposits, reconciled monthly bank accounts and tracked expenses
- Input financial data and produced reports using OTCnet
Education
Bachelor of Arts - Criminal Justice
University of North Carolina At Pembroke
Pembroke08.2021
Skills
- SAP User
- Operations Management
- Microsoft Proficiency
- OSHA 30-HOUR General Industry
- KPI Tracking
- Workflow Management
- Employee Timesheet Processing
- Knowledge of 5S Methodology
- OSHA Regulations
- Customer Support
Timeline
Production Administrator
Mann+Hummel Purolator Filters
09.2022 - Current
Site Manager
A Services Group
10.2021 - 09.2022
Customer Experience Supervisor
Army and Air Force Exchange Service
01.2017 - 11.2021
Bachelor of Arts - Criminal Justice
University of North Carolina At Pembroke
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