Highly motivated problem-solver with a strong desire to learn and exceptional communication skills. Positioned to enhance team performance and drive positive outcomes. Eager to take on new challenges and support organizational goals with dedication and enthusiasm. Seeking an LPC-A role to help those in need with listening skills, contributions to their toolboxes, and building their motivation, self-esteem and self-reliance when in difficult situations. I would like to contribute to achieving company objectives through effective time management and interpersonal expertise while working with a diverse clientele.
Hi, I’m
Chandrika Bowie Watts
LPC-A
Little Elm,Texas
Summary
Overview
18
years of professional experience
1
Certification
Work History
Texas Department of Insurance
Agent and Adjuster Licensing Insurance Specialist II
04.2024 - Current
Job overview
- Process license applications: review to determine compliance with applicable policies, rules and statutes and maintain filings according to applicable policies and procedures
- Effectively communicate to team members and other TDI staff. Provide clear communication to applicants, through email and phone calls, the status of their submitted application and provide instruction on resolving missing information.
- Data entry of license applications and license update forms into the database.
- Cross-trains and assists other teams as needed.
- Performs other duties as assigned.
Military OneSource/Pearl Interactive
Triage Consultant
11.2022 - 01.2024
Job overview
- Answer all incoming calls as the first contact.
- Assist Military members seeking out counseling.
- Assist Military spouses seeking educational information/counseling.
- Assist veterans locate numbers to help with homelessness, financial distress, burial, and travel.
- Locating counselors near Military members and advocating for them to set up appointments.
- Reviewing Limits of Confidentiality and screening for mental health issues
- Creating authorizations for Providers to be paid for counseling services.
- Consulting with supervisors when Military members are in distress to make sure non-medical counseling will work for them.
- Navigating numerous systems/applications such as SCC, CMS, Outlook, SharePoint, OneNote, Nice, Word
Eating Recovery Center
Program Therapist
02.2021 - 11.2022
Job overview
- Escorted patients with eating disorders to breakfast, snack, lunch, snack and dinner.
- Observe to make sure no eating disorder behaviors such as hiding food, restricting, clock watching, delayed start or ordered eating are present.
- Meal process where the clients discuss any successes, struggles, or problems they had during the meal.
- Facilitate groups with the patients such as DBT (dialectical behavior therapy) ACT (Acceptance and commitment therapy), MTC (motivation to change therapy), Experiential (Art) etc.
- Check in with any patients who may have any self-harm or suicidal ideation throughout the day to make sure they are safe and can commit to safety once they leave to go home.
- In between meals when not doing group, chart all meals-noting what was completed, and any behaviors noticed.
- Document any participation from the individual members of the various groups.
- Acted as trainer to new employees/interns to the facility.
Aetna/CVS
Member Engagement Specialist
02.2020 - 08.2021
Job overview
- Accepted incoming calls to assist members with finding counselors using their EAP Programs.
- Sent out email lists of providers that accepted Aetna for counseling.
- Provided members with instructions of how to locate a counselor through the list and to call back in to get authorization codes for the number of sessions covered once their appointment was set.
- Screen to make sure no triggers were happening in their lives such as trauma or suicidal red flags.
- Transferring to 'in the moment support' counselors if they were experiencing any triggers.
- Transferring to the work life department for those seeking other services
Capital Area Counseling
MFT Counseling Intern
01.2019 - 03.2021
Job overview
- Counseled individual, couples, and family clients at a facility where the people could come based on their income.
- Completed over 500 hours of different counseling types.
- Attended workshops and meetings designed to enhance my learning.
- Assisted individuals with setting goals, couples with setting attainable targets and families with setting action intentions to improve their relationships.
- Attended groups for supervision as well as individual supervision.
American Cancer Society
Customer Resource Specialist
03.2019 - 02.2020
Job overview
- Supported patients in overcoming barriers to cancer treatment.
- Developed and maintained strong working relationships with field staff, volunteers, and health care systems.
- Matched national and local resource support leading to improve quality of life for cancer patients who are referred or contact American Cancer Society.
- Demonstrated exceptional relationship-building skills to develop trust and loyalty between the callers and American Cancer Society.
Department of Family and Protective Services
CPS Investigator
07.2016 - 01.2019
Job overview
- Responsible for a rotating caseload of up to ten cases potentially involving abused or neglected children.
- Conduct forensic investigations of reports of abuse/neglect to children to determine if abuse or neglect has occurred and to determine future risk of harm to children.
- Assess child safety through in-home visits, observation, and interviews of children, parents, family, and other concerned adults.
- Work with families to create solutions and safety plans, including identifying family members who can assist with keeping the child safe.
- Document all relevant information gathered during the investigation and submit required paperwork to management.
- Serve as on-call staff, responding to crisis situations as necessary.
Texas Youth & Runaway Hotline - Department of Family and Protective Services
Hotline Advocate Relief Staff
12.2013 - 01.2016
Job overview
- Began as an intern, then served as relief staff.
- Provided crisis intervention, advocacy, and information and referrals on a 24-hour hotline and chat/text line for at-risk youth, runaways, and parents.
- Assisted runaway youth in locating emergency shelters and transportation throughout Texas.
- Explained Texas runaway laws to youth and parents.
- Helped youth and adults to create alternative solutions to running away and other family conflicts.
Farmers Service Point
Senior Billing Advocate
09.2007 - 10.2014
Job overview
- Assisted agents with billing issues such as explaining bills, waiving fees, changing agents, processing bank fee reimbursements, and researching lost payments.
- Provided insurance agents with guidance and oversight in addressing the concerns of their customers.
- Instructed agents on transaction processing procedures and confirmed successful transaction completion and manage customer resolution operations.
- Used Siebel CRM to locate policy information and research database.
- Utilized Lotus notes for communication between agents, supervisors and customers.
Education
Lamar UniversityBeaumont, TX
No Degree from Mental Health Counseling Onloine
05-2025
University Overview
Abilene Christian University
Master of Arts from Marriage and Family Therapy
01.2021
University Overview
Park University
Bachelor of Science from Social Psychology
01.2016
University Overview
Austin Community College
Associate of Applied Science from Human Services
01.2014
University Overview
Skills
- Case Management
- Problem-solving
- Prioritizing
- Effective Oral/Written Communication
- Group Therapy
- Social Work
- Multi-Tasking
- Computer Usage
- CRM Software
- Behavioral Therapy
- Customer Service
- Child Protective Services
- Live Chat
- Crisis Intervention
- Individual / Group Counseling
- CPS Investigation techniques
- Impact
- Microsoft Office Suite
- Outlook
- Word
- Solution-focused counseling
- Collaborative therapy
- Narrative therapy
- Behavior monitoring
- Client needs assessment
- HIPAA
Certification
Licensed Professional Counselor Associate (LPC-A), Texas State Board of Examiners of Professional Counselors, 05/20/25
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Agent and Adjuster Licensing Insurance Specialist II
Texas Department of Insurance
04.2024 - Current
Triage Consultant
Military OneSource/Pearl Interactive
11.2022 - 01.2024
Program Therapist
Eating Recovery Center
02.2021 - 11.2022
Member Engagement Specialist
Aetna/CVS
02.2020 - 08.2021
Customer Resource Specialist
American Cancer Society
03.2019 - 02.2020
MFT Counseling Intern
Capital Area Counseling
01.2019 - 03.2021
CPS Investigator
Department of Family and Protective Services
07.2016 - 01.2019
Hotline Advocate Relief Staff
Texas Youth & Runaway Hotline - Department of Family and Protective Services
12.2013 - 01.2016
Senior Billing Advocate
Farmers Service Point
09.2007 - 10.2014
Park University
Bachelor of Science from Social Psychology
Austin Community College
Associate of Applied Science from Human Services
Lamar University
No Degree from Mental Health Counseling Onloine
Abilene Christian University
Master of Arts from Marriage and Family Therapy
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