WMS
Chandu Vijayan
Logisitics Customer Service Officer
Doha,Wukair
Summary
A Logistics and Supply chain professional handled QATAR AIRWAYS (QACC) and FIFA
WORLDCUP 2022 logistics operations and having excellent experience in customer service and accounts handling with multiple skills in warehousing and logistics operations holding a master’s degree in
Business administration.
Overview
4
4
years of professional experience
Work History
Customer Service Officer-Warehousing, Supplychain and 3PL Logistics
GWC Logistics
Qatar
09.2022 - Current
- Handling inbound shipments from overseas and local suppliers through Infor warehouse management system
- Monitoring inbound and outbound operations analyses and calculations CBM , storage , handling charges in WMS
- Preparing monthly job files for financial billing , consolidates contractual and value added service charges (VAS) including distribution and additional man-hour tasks
- Prepares inbound and outbound KPIs
- Performs weekly billing audit by verifying whether the handling and storage charges are generated properly
- Closely Monitoring stock movement and inventory
- Maintain constant communication and good relationship with customer and clearing their queries through email and phone calls
- Logging customer complaints in portals and providing appropriate resolutions within shortest timeframes
- Performs warehouse surveys
- Coordinating the food and non-food deliveries as per store requirement
- Handled large volume inbounds and outbounds during FIFA 2022.
Assistant inventory controller- Warehousing, supplychain, inventory Management
Milaha Bonded Warehouse
Qatar
01.2022 - 09.2022
- Perform inbound and outbound audits
- Maintains stock books accurately
- Finalizing non-conformity reports (NCR).
- Performs cycle counts and prepares counting sheets in oracle , updates findings and investigate root causes
Business Development Officer
Byjus Learning App
Bangalore , India
01.2021 - 11.2021
- Generated new business with marketing initiatives and strategic plans
- Sorting and allocating prominent customers from large number of available leads
- Soft calling and meeting the clients
- Verification and Processing customer’s data for EMI with different financing partners (AVANCE, FULLERTON, BAJFINSERV) Etc.
- Enquire about student’s academics and give suggestions to improve studies
- After sales assistances
- Maintaining Lead squared and Success factor
- Completed and submitted monthly sales reports to support executive decision making.
Education
Master's in business administration - Marketing and Human resources
Bangalore university
Bachelor of Computer applications-BCA - undefined
Bharathiar University
Skills
Warehouse Operations Management
Inventory Stock Check
Monthly invoice preparation
System and manual billing
Customer Service
Shipping/Receiving
FIFO/LIFO/FEFO allocations , Supply Chain
Stores Management
Shipment Monitoring
Customer/Supplier Feedback
Compliance with Policies and Procedures
Team Building
Time management
Safety Compliance
ERP Systems (WMS Infor 10 & 11/SAP/Oracle/Lead squared)
Microsof Excel
MS Outlook
Customershandled
- Qatar Airways- All departments (FMCG, F&B, Flight parts, catering equipment's, QDF
- QAS Cargo
- HMSHost
- Qatar Airways catering department
- COSTA COFFEE
- QAFCO(Qatar Fertiliser Company)
Software
Microsoft office
Oracle
Lead squared
Lead squared
Languages
English
Advanced (C1)
Hindi
Intermediate (B1)
Tamil
Intermediate (B1)
Malayalam
Advanced (C1)
Timeline
Customer Service Officer-Warehousing, Supplychain and 3PL Logistics
GWC Logistics
09.2022 - Current
Assistant inventory controller- Warehousing, supplychain, inventory Management
Milaha Bonded Warehouse
01.2022 - 09.2022
Business Development Officer
Byjus Learning App
01.2021 - 11.2021
Master's in business administration - Marketing and Human resources
Bangalore university
Bachelor of Computer applications-BCA - undefined
Bharathiar University