Chandy Torres

Assistant Property Manager/Leasing Assistant

Pro Residential

02.2023 - Current

Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Completed final move-out walk-throughs with tenants to identify required repairs.
Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Resolved conflicts between tenants regarding noise, encroachments, and parking.
Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
Kept accurate records of all resident and tenant correspondence.
Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
Showed apartments to potential tenants and answered questions regarding community.
Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
Attended staff meetings and took extensive notes to share with property manager.
Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
Inspected common areas for cleanliness and notified maintenance of overflowing trash.
Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
Escalated major issues to property manager for immediate remediation.
Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
Organized community events to foster positive relationships between tenants and build a sense of community within the property.
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
Posted policies and rules in common areas for tenant review.
Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
Streamlined rent collection process for improved cash flow and reduced delinquencies.
Reduced vacancy rates through targeted marketing efforts like hosting open houses and leveraging social media platforms.
Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
Prepared detailed reports on property performance metrics for monthly review meetings with senior management team members.
Negotiated contracts with vendors, securing quality services at cost-effective prices for property maintenance.
Implemented green initiatives, reducing utility expenses and promoting sustainable living among tenants.
Improved property appearance and safety with regular inspections and coordinated maintenance efforts.
Enhanced tenant communication channels, providing multiple platforms for feedback and inquiries to improve service delivery.
Ensured compliance with all local, state, and federal housing laws and regulations, mitigating legal risks.
Enhanced tenant satisfaction by efficiently resolving maintenance issues and inquiries in timely manner.
Facilitated tenant move-ins and move-outs, ensuring smooth transition and maintaining property occupancy targets.
Increased lease renewals, carefully addressing tenant concerns and negotiating terms beneficial to both parties.
Fostered positive community environment, organizing events that encouraged tenant engagement and satisfaction.
Maintained accurate and up-to-date tenant and property records, enhancing operational efficiency.
Provided comprehensive orientation for new tenants, outlining community rules and available amenities.
Optimized website and online listings with engaging content, increasing visibility and attracting potential tenants.
Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.

Summary

Overview

Work History

Assistant Property Manager/Leasing Assistant

Education

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Timeline

Assistant Property Manager/Leasing Assistant

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