CHANDYCE ANDERSON
Phoenix,US
Summary
I am a driven individual with a passion for people, teamwork, and success as a whole. My background in customer service, call centers, and Human Resource makes me the perfect candidate to bring plans and ideas from the beginning stages to fruition. Highly communicative Payroll Specialist promoting more than 2 years of expertise in auditing payroll data and processing garnishments. Knowledgeable about overseeing schedules, administration and training. Hardworking and detail-oriented team leader experienced in call center environments, customer service management and team leadership.
Overview
9
9
years of professional experience
Work History
Payroll Specialist/HR Manager
Victory Autism Academy
08.2023 - Current
- Streamlined payroll processing by implementing an semi automated timekeeping system.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- synchronously running the human resources dept to maintain up-to-date employee information for precise payroll calculations.
- Strengthened internal controls by developing and implementing comprehensive payroll policies and procedures.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Ensured accurate and timely payroll processing for over 180 employees on a twice monthly basis, maintaining strict adherence to deadlines and regulations.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Reduced time-to-fill metrics by optimizing job postings and leveraging social media to attract top talent.
- Increased applicant quality by streamlining the hiring process and implementing a pre-screening system.
- Improved onboarding experience for new hires, creating a comprehensive orientation program.
Tier 3 Escalations Team Lead
DoorDash inc
02.2021 - 07.2023
- I supervise a team of 12 in locating lost payment, editing personal information and recovering fraudulent attempts of account takeovers
- Working from home in this position, I utilize both web and phone to communicate with all management and team members
- Process timesheets, monitor online progress for my teammates as well as have regular team huddles and one on one interactions to give updates on individual stats, progress, and setting goals.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Licensed Insurance Agent
USAA
09.2019 - 01.2021
- In this position I assisted in the writing and renewal of property and casual insurance policies over the phone in a call center work from home position.
Personal Banker
JP Morgan Chase Bank
02.2015 - 06.2019
- Assisted with the opening and maintenance of deposit and credit accounts, investment and loan inquiries, mortgage and loan applications
- Dually trained to handle cash as a teller, maintained teller drawer to run my own transactions, and state certified as a licensed notary.
Education
Associate of Arts -
Carrington College
Phoenix, Arizona01.2020
Skills
- Typing 43 wpm
- Vast knowledge of excel
- Microsoft
- Troubleshooting skills
- Problem solving
- Leadership
- Time sheet review
- Payroll Administration
- New hire processing
- Quality Improvement
Certification
Timeline
Payroll Specialist/HR Manager
Victory Autism Academy
08.2023 - Current
Tier 3 Escalations Team Lead
DoorDash inc
02.2021 - 07.2023
Licensed Insurance Agent
USAA
09.2019 - 01.2021
Personal Banker
JP Morgan Chase Bank
02.2015 - 06.2019
Associate of Arts -
Carrington College
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