CHANDY M. PIRELA

Manage and direct the activities and people associated with global ingredient qualification projects and ensure timely completion of tasks to meet business objectives and cross-functional project timelines.

Responsible for identifying critical project issues and risks, and timely communication to leadership and other project leads, where applicable.

Interface with external suppliers to collect pertinent quality and compliance information.

Utilize IT systems to execute qualification projects, resource tracking and metric development.

Plans, organizes, and prioritizes own daily work routine to meet established project schedules.

Exercise authority and judgment within defined limits to determine appropriate action.

Communicate effectively with all levels of the organization, including global project teams, stakeholders and external suppliers.

• KEY ACHIEVEMENTS:
• Oversee large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders and responsible for over 125 ASL additions s
• Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
• Established and managed change management processes to fulfill successful project transitions.
• Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
• Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.

Received promotion to positions of increased responsibility based on exceptional leadership and planning skills.

• Collaborate and coordinate with cross-functional teams to lead global ingredient qualification projects.
• Analyze project performance data to identify areas of improvement.
• Schedule and facilitate meetings between project stakeholders to discuss deliverables, schedules and bridge project gaps.
• Maintain Power BI Ingredient Qualification Metrics and lead development of enhancements to support Enterprise Excellence, Management Operating System (MOS) boards and Devex data reporting and visualizations.
• Interface with external suppliers to collect pertinent quality and compliance information.
• Manage, communicate, and coordinate ingredient qualification phases of Pre-Qualification, Supplier Assessment, Ingredient Assessment, Finished Product Assessment Approval and Communication.
• Responsible for execution of scope change management and project close-out processes.
• KEY ACHIEVEMENTS:
• Managed largest quantity of individual ingredient qualifications (28) concurrently across global project portfolio.
• Developed Ingredient Qualification Power BI Data, Metrics and Enhancement Road Map
• Created and Maintain ICE PIER Power PI Data, Metrics and Enhancement Road Map
• Author and Manage Project Investment Electronic Requests (PIERs) to gain area leadership approvals to submit business requests.
• Manage Devex Project Initiations, Team Assignments and provide UAT Testing.

Received multiple promotions to positions of increased responsibility based on exceptional leadership and planning skills.

• Lead project management and scheduling activities for up to 2,500 monthly deliverables, including facilitating project kickoff, production, and scrum meetings.
• Supervise, train, and manage team of 41, including schedulers, drafters, quality care specialists, and engineers.
• Identify and implement process and quality improvements to drive efficiency, performance, profitability, and adherence to project timelines.
• Oversee project change management to address dynamic targets, staffing changes, and operational specifications.
• Effectively manage project resources to meet production objectives.
• Manage incident escalation to ensure compliance with company standards.
• Regularly present project status updates to key stakeholders.

KEY ACHIEVEMENTS:

• Increased output from 800 to 2,500 deliverables per month.
• Increased utilization metrics from 76% to 85% by creating new workflows that removed redundancies.
• Key player in growing profits from $1.2M to $5.8M annually through efficient scheduling and workflow management.
• Designed workflow models to automate invoice billing processes resulting in quicker payment timelines.
• Mastered software and processes to manage CAE production increase of 300% with no additional Traffic Specialist headcount.
• Uncovered $100K in un-billed deliverables and partnered cross-functionally to confirm and invoice unpaid work.
• Trained three Traffic Specialists in other departments to increase employee utilization and output of deliverables.

Received six promotions over tenure ending with supervisory position which included team training, performance management, development, and resource allocation. Consistently met deadlines and exceeded expectations for customer service and satisfaction.

• Provided first-level customer support to internal and external customers, handling up to 75 calls per day.
• Managed Telecommunications Network Outages with Transmission department
• Troubleshot issues, evaluated technical problems, identified solutions, and collected customer feedback for process changes on Telecommunications Network
• Monitored strength, clarity and reliability of incoming and outgoing signals and adjust equipment as necessary to maintain quality broadcasts.
• Promoted and explained products to existing customers to capitalize on upsell opportunities.
• Assessed software bugs and wrote test cases for manual testing.
• Tested and implemented client feature requests for content management systems and content delivery applications.
• Trained and developed 20 new customer service representatives with focus on problem resolution and exceptional customer service.

KEY ACHIEVEMENTS:

• Scheduled over $5M in services for clients such as CNN, ABC, ESPN, and NBC, delivering high-profile video transmissions of events, including Academy Awards, Presidential Debates, Country Music Awards and Superbowl.
• Partnered with IT and NOC Management teams to identify cost-effective Fiber Network routes, increasing revenue by 3%.
• Drove correctly booked service rates from 95% to 98%.
• Increased customer satisfaction from 80% to 88% and received three Customer Excellence Awards.