Chane’ Watkins
Camp Springs,Maryland
Summary
Customer care professional with proven history of enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. Skilled in communication and conflict resolution.
Overview
15
15
years of professional experience
Work History
Customer Care Representative
MTM
08.2023 - 09.2024
- Handling inbound calls from Members, Clients, and Facilities
- Maintain confidential information standards within a fast-paced environment
- Relate to a diversity of customers and requests
- Identify with customer needs and circumstances
- Tactfully question and obtain necessary information
Customer Service Associate
Roses Store
11.2020 - 07.2021
- Worked with public customers to understand needs and provide customer service.
- Handled various calls to address customer inquiries and concerns.
- Maintained excellent attendance record, consistently arriving at work on time.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving at work ready to start immediately.
Barista, CSA
Firehook Bakery
06.2009 - 12.2014
- Assisting in Pastry Sales/Greeting customers.
- Detailed knowledge of cash handling procedures.
- Manually mark the prices of items and restocking pastries.
- Counting money at the end of each shift.
- Faxing pastry orders.
- Cleaning and organizing the work area.
CNA
Collington Nursing Home
03.2011 - 02.2012
- Maintain patients’ vital statistic as per the facility's procedures.
- Responding to resident calls, listening to concerns, and reporting issues to nurses
- Recording resident care activities and observations in medical records
- Keeping resident rooms clean and tidy, changing bed linens
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Manchester, NH06.2024
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Prince George's County Community College
Largo, MD03.2012
High School Diploma - undefined
Forestville Military Academy
Forestville, MD06.2010
Skills
- Written communication skills
- Microsoft office
- Sales/Data Entry
- Multi-tasking
- Organization skills
- Conflict Resolution
- Active listening
- Understanding customer needs
- Policies and procedures adherence
- Issue escalation
- Time Management
- Active Listening
- Problem Solving
Timeline
Customer Care Representative
MTM
08.2023 - 09.2024
Customer Service Associate
Roses Store
11.2020 - 07.2021
CNA
Collington Nursing Home
03.2011 - 02.2012
Barista, CSA
Firehook Bakery
06.2009 - 12.2014
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Prince George's County Community College
High School Diploma - undefined
Forestville Military Academy
Bachelor of Arts - Psychology
Southern New Hampshire University
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