CHANE' WATKINS
Camp Springs,Maryland
Summary
Customer service professional with proven history of enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. Skilled in communication and conflict resolution.
Overview
16
16
years of professional experience
Work History
Inbound Expert
Target
06.2025 - Current
- Managed inbound inventory flow to ensure accurate stock levels and timely order fulfillment.
- Coordinated cross-functional communication between departments to streamline operational efficiency.
- Implemented process improvements that enhanced customer service response times and satisfaction rates.
- Enhanced customer relationships through empathetic listening, understanding client needs, and offering tailored solutions.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
Customer Care Representative
MTM
08.2023 - 09.2024
- Handling inbound calls from Members, Clients, and Facilities
- Maintain confidential information standards within a fast-paced environment
- Relate to a diversity of customers and requests
- Identify with customer needs and circumstances
- Tactfully question and obtain necessary information
Customer Service Associate
Roses Store
11.2020 - 07.2021
- Worked with public customers to understand needs and provide customer service.
- Handled various calls to address customer inquiries and concerns.
- Maintained excellent attendance record, consistently arriving at work on time.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving at work ready to start immediately.
Barista, CSA
Firehook Bakery
06.2009 - 12.2014
- Assisting in Pastry Sales/Greeting customers.
- Detailed knowledge of cash handling procedures.
- Manually mark the prices of items and restocking pastries.
- Counting money at the end of each shift.
- Faxing pastry orders.
- Cleaning and organizing the work area.
CNA
Collington Nursing Home
03.2011 - 02.2012
- Maintain patients' vital statistic as per the facility's procedures.
- Responding to resident calls, listening to concerns, and reporting issues to nurses
- Recording resident care activities and observations in medical records
- Keeping resident rooms clean and tidy, changing bed linens
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Manchester, NH06.2024
undefined
Prince George's County Community College
Largo, MD03.2012
High School Diploma - undefined
Forestville Military Academy
Forestville, MD06.2010
Skills
- Written communication skills
- Sales/Data Entry
- Organization skills
- Active listening
- Policies and procedures adherence
- Time Management
- Problem Solving
- Microsoft office
- Multi-tasking
- Conflict Resolution
- Understanding customer needs
- Issue escalation
- Active Listening
- Empathy and patience
- Team player mentality
Timeline
Inbound Expert
Target
06.2025 - Current
Customer Care Representative
MTM
08.2023 - 09.2024
Customer Service Associate
Roses Store
11.2020 - 07.2021
CNA
Collington Nursing Home
03.2011 - 02.2012
Barista, CSA
Firehook Bakery
06.2009 - 12.2014
undefined
Prince George's County Community College
High School Diploma - undefined
Forestville Military Academy
Bachelor of Arts - Psychology
Southern New Hampshire University
Similar Profiles
JESUS REYESJESUS REYES
Deli Clerk at TargetDeli Clerk at Target
David FilippucciDavid Filippucci
Warehouse Lead at TargetWarehouse Lead at Target
Jacob SimonsJacob Simons
Target Customer Service at TargetTarget Customer Service at Target
Emma HoopesEmma Hoopes
Team Member at TargetTeam Member at Target
Marian Bruce-TagoeMarian Bruce-Tagoe
6th Grade Science Teacher & Special Education at George Washington Middle School6th Grade Science Teacher & Special Education at George Washington Middle School