Chaneace Trinette Hoskins
Yorkville,IL
Summary
Seasoned logistician with background in streamlining supply chain operations and reducing costs. Skilled in implementing efficient inventory management systems and optimizing transportation routes to enhance operational efficiency. Strong analytical and problem-solving abilities, ensuring smooth logistical processes across multiple projects. Proven track record of improving delivery times and accuracy, leading to increased customer satisfaction and repeat business.
Overview
16
16
years of professional experience
Work History
Logistics Planner (Prime,Hazmat & Raw Material)
INEOS Styrolution
Channahon, IL
07.2023 - Current
- Process customer orders in SAP for shipments originating from the Channahon plant and from assigned offsite shipping locations, working directly with Supply and Demand Planners along with Customer Service Representatives and Senior Buyer, communicating shipping requirements to plant personnel, and arranging carrier pick-up and delivery to guarantee on-time shipments of finished goods per customer requirements
- Manage inbound railcars received from BNSF to ensure uninterrupted supply for Channahon plant production while maintaining safe yard capacity and allowing for fluid movement within plant yard, in addition to avoiding BNSF demurrage and disputing invalid charges
- Resolve any potential and actual problems directly with carriers and offsite facilities to eliminate customer complaints; includes expediting, diversions, rebilling, unloading overloaded railcars, pump outs of customers silos, return of product, and reporting
- Lead the resolution of distribution problems
- Planning and inventory management for packaged raw materials and for mineral oil and rubber (received via rail), including consumption requirements based production schedules, necessary days on hand, and required reporting based of forecast and actual needs
- Generate daily shipping information, maintain databases, and generate required reports, by entering transactions in SAP, using various web or Microsoft applications, or emailing shipping information as needed to customer, and emailing styrene status reports and raw material ETA to company personnel, in order to communicate the complete and accurate status of all customer shipments
- Perform NCR investigation, analysis, and resolution, when called upon, to help achieve all goals for customer service
- Assist in meeting other customer requirements such as certificates of analysis, customs invoices, metal seal application and/or product grading within customer specification as needed
- Participate in PBL, PGI, BBS Observations, Asset Care clean ups and conduct housekeeping safety audits for assigned areas
- Daily tracking of tank levels to determine usage rates and when to switch tanks (SM)
- Setting up barge unloading with tankermen and barge movements; interface with tow captains to determine arrival dates and times, submit Coast Guard notifications
- Coordinate scrap shipments for the site, including dispatching, paperwork handling and post goods issuing
Transit & Quality Claims Facilitator
UPM
Naperville, IL
12.2018 - 07.2023
- Customer transit and quality claims, recovery, conversion, and salvage
- Master data management
- Administer customer claim process as it relates to both transit and quality claims
- Review and maintain UPM's Transit Damage and Quality Claims Policies
- Provide accurate month end statistical information regarding damages
- Efficiently plan and organize duties in a proactive and timely manner
- Efficient implementation of supportive tasks
- Closely collaborate with Technical Sales to ensure quality claims are efficiently approved, processed, and resolved and to ensure quality samples are processed and forwarded to Customer Technical Service Reps or mills
- Identify problematic lanes or transport modes based on transit claim data
- Recognize patterns or higher than usual claim rates based on quality claim data
- Submit and negotiate carrier claims for recovery in accordance with established processes
- Facilitate the resale of damaged paper for salvage recovery
- Correctly follow process for filing claims with insurance to ensure recovery for accident, natural disasters, and large claims
- Analyze data and recognize trends to implement processes that increase recovery
Order Processing Specialist
UPM
Naperville, IL
04.2018 - 12.2018
- Efficient execution of the order management process including timely and accurate order entry
- Processing of orders to include any changes as required or directed such as modifications to RTDs, Pricing dates
- Effective communication and collaboration within the Customer Service and Business Support teams as it relates to processing UPM Paper ENA's Merchant Home & Office Business Unit orders
- Timely processing of freight payables and Veritiv Call Offs
- Pay claims, damages and other handling charges provided by Service Providers
- Process aging reports/ invoices from Rail, Handling and Freight Charges via OTM
Logistics Fulfillment Analyst
UPM
Naperville, IL
07.2017 - 04.2018
- Responsible for executing the day to day order management process as well as analyzing and communicating constraints
- Assessment of inventory levels, call-off’s and order replenishment
- Effective communication and collaboration across the Supply Chain as it relates to order entry
- Order proofing for assigned accounts and strong understanding of customer delivery requirements and logistics network to ensure customer satisfaction
- Knowledge of systems Deal Manager, SAP, OTM, COL, SPA and Optimize IT
- Able to maintain and prioritize as well as oversee main accounts such as; Gould, Midland, NYT, Greenbay, LSC as well as backup for accounts Raflatac, Quad and Cellmark
Transportation Specialist
XPO Logistics
Aurora, IL
07.2015 - 03.2017
- Customer Service, Load Planning as well as Track and tracing for primary customer (Navistar)
- Making sure deliveries and pickups are on time for the customer as well as providing the ultimate customer service experience to the customer as well as the supplier
- Creating Loads, Bulk Planning and Expediting orders as well as daily Consolidations
- Extensive Data entry and keeping track of the arrival and departure times for pickups and deliveries
- Daily assistance with Track & Tracing, Freight Pay, POD request and other various request
- Updating transit times and manually inserting delivery and pickup times
- Collects, enters and analyzes data for reporting purposes and metrics development
- Investigation and resolution of issues and coordination of pickups/deliveries for Navistar and suppliers
- Daily usage of Excel, Lean,OTMS, SAP and Outlook
Supply Planner
OfficeMax Headquarters
Naperville, IL
04.2012 - 07.2012
- Summarize demand from multiple warehouses and produce expediting and status reports
- Release and shipped out purchase order weekly
- Monitor normal planned replenishment functions from distribution to the retail stores
- Maintain core SKU#s and provide insight into stock status of an item
- Ensure accurate recommended buys utilizing SAP daily
- Work with the Demand Planner to support the at-risk initiative
- Establish and maintain communication across all channels of inventory management distribution
- Participate in providing feedback and recommendations for SKU rationalization, advertising, and monthly sales plans
Credit Remit Customer Service Clerk
RR Donnelley Corporate
Bolingbrook, IL
11.2011 - 02.2012
- Managed 7 Vendors and manually input Aging reports and Assisted carriers with payment and billing status with invoices, Updated PODs and updated Customer invoices and BOL for payment
- Used SAP and TMS system daily to look up past due billing, check numbers and invoice information
- Communicate with customers via phone and email to follow up and assist with ticket issues (Daily)
- Maintained tracking logs and emailed out weekly reports data extracted from excel using Vlookup to gather information
- Strong claims payment issues, and Disputed Stations knowledge, Daily usage of V-Lookup Formula
Customer Service Representative
Wrigley Jr
Romeoville, IL
07.2011 - 11.2011
- Email and scheduling carriers to drop off loads and live unloads (Internal and External customers)
- Completed filing and updating file by data entry within manufacturing environment
- Pricing invoices and order entry, Managed and completion of Carrier reports and daily logs
- Billing and comparing orders with shipping bills (Import and Export)
- Transportation, Inbound, Outbound and Load Planning
Ops Customer Service Representative
Menlo Worldwide
Joliet, IL
05.2009 - 07.2011
- Collects, enters and analyzes data for reporting purposes and metrics development
- Load and Optimization Analysis within manufacturing environment
- Analysis and resolution of carrier performance/ compliance issues and customer interfacing
- Generate and Communicate metrics reporting
- Answering inquiries from customers and entering, updating and/or tracking of orders and shipments
- Investigation and resolution of issues and coordination of pickups/deliveries
- Daily Usage of WMS, SAP, TMS, EDI, ERP,ISO,OSD, and Microsoft Software’s (All)
- Customer Service, Commercial and Delivery appointments scheduling
Education
College of DuPage -
College of DuPage
01.2016
High School -
Joliet West High School
01.2008
Skills
- Inventory management
- Data analysis
- Transportation management
- Claims resolution
- Shipping coordination
- SAP expertise
- Order processing
- Customer communication
- Logistics planning
- Process improvement
- Problem resolution
- Regulatory compliance
- Cross-functional collaboration
- Time management
- Safety auditing
- Shipping management
- Distribution strategy
- Route optimization
- Logistics analysis
- Demand forecasting
- Cost reduction strategies
- Transportation planning
- Scheduling coordination
- Warehouse management
- International shipments
- Shipment coordination
- Customer service
- ERP systems proficiency
- Problem-solving
- Shipment tracking
- Team building
- Inventory control
- Project assignments
- Performance management
- Sales support
- Efficiency improvement
- Load planning support
- Quality control analysis
- Purchase orders
- Freight negotiation
- Analytical thinking
- Shipping procedures
- Cost control
- International logistics
- Supply chain operations
- Accounting principles
- Computer-based inventory system
References
Available upon request
Timeline
Logistics Planner (Prime,Hazmat & Raw Material)
INEOS Styrolution
07.2023 - Current
Transit & Quality Claims Facilitator
UPM
12.2018 - 07.2023
Order Processing Specialist
UPM
04.2018 - 12.2018
Logistics Fulfillment Analyst
UPM
07.2017 - 04.2018
Transportation Specialist
XPO Logistics
07.2015 - 03.2017
Supply Planner
OfficeMax Headquarters
04.2012 - 07.2012
Credit Remit Customer Service Clerk
RR Donnelley Corporate
11.2011 - 02.2012
Customer Service Representative
Wrigley Jr
07.2011 - 11.2011
Ops Customer Service Representative
Menlo Worldwide
05.2009 - 07.2011
College of DuPage -
College of DuPage
High School -
Joliet West High School
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