Chanece Clemons
Grosse Pointe Woods,MI
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Care Associate
DMC Harper University Hospital
01.2018 - 01.2022
- Provided patients personal hygiene by giving bedpans, urinals, baths, back rubs, shampoos, and shaves; assisting with travel to the bathroom; helping with showers and baths
- Helped with daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals
- Provided adjunct care by administering enemas, douches, non-sterile dressings, surgical preps, ice packs, heat treatments, sits and therapeutic baths; applying restraints
- Maintained patient stability by checking vital signs and weight; testing urine; recording intake and output information
- Provided patient comfort by utilizing resources and materials; transporting patients; answering patients call lights and requests; reporting observations of the patient to nursing supervisor
- Documents actions by completing forms, reports, logs, and records
- Maintains work operations by following policies and procedures
- Protected organization's value by keeping patient information confidential
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Maintained clean, safe, and well-organized patient environment.
- Served and protected the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and HIPPA standards
- Updated job knowledge by participating in educational opportunities; reading professional publications; participating in professional organizations; maintaining license
- Enhanced nursing department and hospital reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Lead Server
Red Lobster
08.2014 - 01.2019
- Consistently provided professional, friendly, and engaging service
- Skillfully promoted items on beverage lists and restaurant specials
- Followed all safety and sanitation policies when handling food and beverages
- Displayed enthusiasm and knowledge about the restaurant's menu and products
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Certified Nursing Assistant
Imperial Nursing Home
05.2014 - 10.2017
- Provided patients personal hygiene by giving bedpans, urinals, baths, back rubs, shampoos, and shaves; assisting with travel to the bathroom; helping with showers and baths
- Took part in activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Documented care actions by completing records and logs in medical software system.
- Performed post-mortem care, if needed
- Provided patients/residents with care and companionship
Head Cashier
Forever 21
02.2012 - 08.2015
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Received and processed customer payments.
- Resolved escalated customer disputes with special actions such as discounts.
- Educated employees on register use, merchandising, and customer service.
- Helped management develop employee improvement plans and motivate team members to continually improve.
Education
GED -
Heart Academy
Harper Woods, MI06.2012
Skills
- Acute and Rehabilitative Care
- Feeding Assistance
- Mobility Assistance Aptitude
- Medical Laboratory Procedures
- Blood Glucose Monitoring
- Patient Education
- Account Management
- Microsoft Word
- Senior Leadership Support
- Inbound Customer Calls
- Shipping Coordination
- Project Management
- Sales and Marketing
Certification
- CNA - Certified Nursing Assistant
Timeline
Patient Care Associate
DMC Harper University Hospital
01.2018 - 01.2022
Lead Server
Red Lobster
08.2014 - 01.2019
Certified Nursing Assistant
Imperial Nursing Home
05.2014 - 10.2017
Head Cashier
Forever 21
02.2012 - 08.2015
GED -
Heart Academy
- CNA - Certified Nursing Assistant
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