Chanecia Brown
Odenton,MD
Summary
Managed reception operations in fast-paced healthcare environments to promote a welcoming experience for patients. Led initiatives to elevate customer service by addressing inquiries and resolving concerns effectively. Enhanced administrative processes to boost team productivity and streamline operations.
Overview
7
7
years of professional experience
Work History
Optometric Technician/Assistant
Columbia Family Eye Care
10.2023 - Current
- Operated and maintained optical diagnostic equipment, ensuring accuracy and safety standards.
- Educated patients on proper lens care, visual health, and eye disease prevention techniques.
- Streamlined patient intake process, improving efficiency in appointment scheduling and record management.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
Receptionist
Lorien Encore
10.2022 - 09.2023
- Filed and maintained records and documents, ensuring their accuracy and confidentiality
- Managed multiple phone lines and answered incoming calls in a timely and efficient manner
- Maintained an organized reception area and ensured all visitors were greeted in a friendly and welcoming manner
- Assisted with administrative tasks such as filing, photocopying, and faxing
- Assisted with the setup and maintenance of office technology
Retail Sales Associate
Bed Bath & Beyond
10.2021 - 09.2022
- Used point-of-sale systems to accurately and efficiently process customer transactions
- Maintained a clean, organized, and inviting store environment, resulting in an increase in customer engagement
- Collaborated with other retail staff to ensure all customer needs were met in a timely manner
- Performed cashier duties in a high-volume retail environment, processing up to 20 transactions per shift
- Demonstrated excellent customer service skills in a fast-paced retail environment.
Food & Beverage Cashier
Ledo Pizza
07.2018 - 09.2021
- Monitored and restocked shelves throughout the day to ensure product availability
- Utilized problem-solving skills to resolve customer complaints and inquiries
- Exceeded customer service standards and received multiple positive reviews from customers
- Trained and mentored new staff members on cashiering procedures and customer service
- Developed and maintained a professional and friendly relationship with customers
Education
High School Diploma - undefined
Laurel High School
Laurel05.2019
Skills
- Microsoft Office (Excel, Word, Powerpoint, Outlook)
- Customer Service
- Oral/Written Communication
- Organization
- Multitasking
- Social Skills
- Calendar Management
- Insurance billing
- Insurance processing
- Appointment scheduling
Timeline
Optometric Technician/Assistant
Columbia Family Eye Care
10.2023 - Current
Receptionist
Lorien Encore
10.2022 - 09.2023
Retail Sales Associate
Bed Bath & Beyond
10.2021 - 09.2022
Food & Beverage Cashier
Ledo Pizza
07.2018 - 09.2021
High School Diploma - undefined
Laurel High School