Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chanee Giddens

Rochester,NY

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Patient Access Associate

Reed Eye Associates
06.2022 - 02.2024
  • Provided exceptional customer service to patients, addressing concerns and answering questions regarding the admissions process.
  • Assisted in maintaining HIPAA compliance by carefully handling sensitive patient information and protecting privacy during interactions.
  • Participated in cross-training initiatives, enhancing the team''s ability to provide comprehensive support across various departments within the hospital setting.
  • Developed strong relationships with insurance providers, streamlining claim submissions and ensuring timely reimbursement for services provided.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Providing excellent customer service by promptly answering patient inquiries.
  • Resolved patient billing issues in line with established guidelines.

Medical Transportation Specialist

Medical Answering Services LLC.
01.2019 - 06.2022
  • Coordinated with healthcare professionals and patients to ensure seamless transfer of patients between facilities.
  • Developed strong relationships with patients, earning trust and confidence through compassionate care and professionalism.
  • Ensured compliance with all regulations related to patient privacy, safety, and transportation protocols.
  • Increased efficiency in scheduling by optimizing routes for multiple patients'' pickups and dropoffs.
  • Trained new hires on company policies, procedures, and best practices in medical transportation services.


Customer Service Representative

Sutherland Global
06.2013 - 01.2019
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

High School Diploma -

Thomas Jefferson High School
Rochester, NY
06.2013

Skills

  • HIPAA Compliance
  • Workflow Optimization
  • Follow-up skills
  • Patient confidentiality
  • Insurance Verification
  • Patient Registration
  • Payment Processing
  • Medical Billing
  • Appointment Scheduling
  • Strong empathy
  • Patient check-in
  • Multitasking and Organization
  • Problem-Solving
  • Customer Service
  • Phone and Email Etiquette

Timeline

Patient Access Associate

Reed Eye Associates
06.2022 - 02.2024

Medical Transportation Specialist

Medical Answering Services LLC.
01.2019 - 06.2022

Customer Service Representative

Sutherland Global
06.2013 - 01.2019

High School Diploma -

Thomas Jefferson High School

Similar Profiles

CREATE PROFILE
Chanee Giddens