Chaneen Amie
Irving
Summary
Results-driven Collections Agent recognized for high productivity levels and efficient task completion. Specialize in negotiation, regulatory compliance, and customer relationship management. Excel in communication, empathy, and problem-solving to navigate complex collections scenarios effectively. Committed to maintaining professionalism and integrity while achieving positive outcomes for both company and clients.
Overview
18
18
years of professional experience
Work History
Collections Agent - Auto Loan Funder
Santander Consumer USA
North Richland Hills
03.2019 - 07.2024
Collection Specialist/Customer Service
Santander Consumer USA
North Richland Hills
03.2020 - 07.2024
- Company Overview: CSR/Auto Financing/Titles/Insurance
- Collected payments taking incoming calls and set payment plans, provided loan extensions and funded loans by verifying and approving documents from dealers and requesting corrections if needed
- CSR/Auto Financing/Titles/Insurance
Customer Service Representative (contract)
Radnet Radiology
Plano
01.2018 - 05.2018
- Company Overview: temp
- Answered incoming calls from patients
- Assisted in taking payments and setting up budget plans
- Informed patients of balances
- Advised of explanation of benefits of deductibles, copays, and coinsurances
- Resolved contractual issues and missing payments
- Requested patients refunds for overpayments
- Handled insurance request regarding patient claim issues
- Updated demographics and insurance information and rebilled claims accordingly
- Temp
Customer Service Representative (contract)
Baylor Scott & White
Dallas
01.2017 - 04.2018
- Company Overview: temp
- Responsible for taking inbound calls of high high call volume from patients regarding their accounts
- Including taking payments, setting payment plans, adding insurance coverage
- Assisted patients in disputes of claims
- Resolved all issues of insurance representative calling regarding patient account issues
- Temp
Clinical Staff Assistant
UT Southwestern
Irving
08.2016 - 01.2017
- Checked patients in for their scheduled appointments at front desk in a timely manner by collecting copays and deductibles
- Scanned insurance cards and driver license in patients file
- Administered new patient paperwork forms for patients to fill out
- Scanned appropriated forms in patients file
- Checked patients out from doctor visits by scheduling next appointment if needed
- Registered new patients by obtaining patient demographics, verifying insurance and scheduling patient with appropriate doctor
- Answer incoming calls from patients providing excellent customer service resolving any and all issues that they would have questions are concerns regarding scheduling appointments
- Sent encounters to nurse regarding any medication refills are request are any problems regarding health issues
Patient Service Representative
USMD
Irving
03.2015 - 04.2016
- Answer incoming calls from patients to assist in scheduling, rescheduling or canceling appointments
- Sent task to to appropriate doctors nurse for patients requesting urgent attention or medication refill request or test results
- Made outbound calls to patients that were referred to clinic
- Followed all HIPAA Guidelines
Overpayment Analyst
Parallon Business Solutions
08.2006 - 11.2013
- Calculate patients liable and refund patient overpayment if necessary or transfer patient overpayment to open accounts
- Process insurance refunds due to overpayments
- Obtain patients explanation of benefits
- Answer any customer service questions are complaints resolving issues in a timely manner
- Exceeded performance expectations and completed work within the required time frame
Education
High School Diploma -
Marshall High School
Marshall, TX05-1991
Skills
- Payment processing
- Loan documentation
- Account reconciliation
- Conflict resolution
- Regulatory compliance
- Attention to detail
- Problem solving
- Time management
- Microsoft Excel
- Data entry accuracy
- Customer relationship management
- Team collaboration
- Problem-solving
- Calm under pressure
- Organization
- Written communication
- Relationship building
- Quality assurance
- Interpersonal communication
- Verbal communication
- Problem resolution
- Organizational skills
- Computer skills
- Data management
- Communication skills
References
References available upon request.
Timeline
Collection Specialist/Customer Service
Santander Consumer USA
03.2020 - 07.2024
Collections Agent - Auto Loan Funder
Santander Consumer USA
03.2019 - 07.2024
Customer Service Representative (contract)
Radnet Radiology
01.2018 - 05.2018
Customer Service Representative (contract)
Baylor Scott & White
01.2017 - 04.2018
Clinical Staff Assistant
UT Southwestern
08.2016 - 01.2017
Patient Service Representative
USMD
03.2015 - 04.2016
Overpayment Analyst
Parallon Business Solutions
08.2006 - 11.2013
High School Diploma -
Marshall High School
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