CHANEKKA SMART
AT&T
Dallas
1
Certification
11
years of professional experience
Fraud specialist with over 8 years of experience in investigating suspicious activities, mitigating fraud losses, and ensuring regulatory compliance across telecommunications, financial services, and insurance sectors. Expertise includes transaction monitoring, risk assessment, chargeback management, and customer verification, complemented by a proven track record of identifying fraud trends and developing effective loss mitigation strategies. Adept at collaborating with cross-functional teams to produce detailed investigative reports that inform management decisions. Recognized for strong problem-solving abilities, adaptability, and a proactive approach to challenges; committed to driving meaningful contributions that align with organizational goals.
Work History
Fraud Analyst
3 Years- Monitor suspicious account activity and investigate potentially fraudulent transactions using fraud detection platforms including Telegence, Avertack, SOS, and Clarify.
- Conduct detailed investigations involving account takeovers, identity theft, unauthorized transactions, and emerging fraud patterns.
- Create and maintain detailed case documentation, investigative findings, and fraud referrals in accordance with internal procedures.
- Documented suspicious activity findings and prepared detailed case notes to support escalation and regulatory reporting requirements.
- Analyze fraud trends and develop reporting to support management decision-making and fraud prevention efforts.
- Recommend account restrictions, closures, and escalation actions based on investigative findings.
- Reduced fraudulent activity by 15% through proactive monitoring, trend analysis, and early intervention strategies.
Customer Service Specialist
6 Months- Handled 50–75 citizen inquiries daily, creating and managing work orders for multiple departments.
- Utilized active listening and problem-solving skills to address and resolve service issues efficiently.
- Escalated critical cases while maintaining professional, high-quality customer interactions.
CLAIMS SPECIALIST
1 Year 1 Month- Processed First Notice of Loss reports and educated policyholders on the claims lifecycle while providing detailed information to ensure transparency and client satisfaction.
- Managed claim lifecycles by scheduling inspections and determining liability, taking full ownership of files to achieve closure for 25 cases per month.
- Exercised independent decision-making authority to approve and issue claim payments up to $1500, streamlining the settlement process for 50% of low-complexity claims.
- Administered the distribution of specialized legal forms to claimants, ensuring all documentation was completed accurately to meet strict internal compliance and regulatory standards.
Dispute Analyst
1 Year 3 Months- Processed debit and credit adjustments, resolving settlement variances and pre-arbitrations.
- Researched network routing and ensured compliance with compliance timeframes.
- Analyzed and resolved complex disputes, ensuring compliance with regulatory standards.
- Managed over 50 claims per day.
Authorization Specialist
1 Year 10 Months- Authorized claims up to $2,000 without management approval.
- Conducted in-depth claim analysis and applied contract interpretation to determine coverage.
Contact Center Representative
1 Year- Processed financial transactions, account consolidations, and payments.
- Accurately documented member interactions, reducing call-backs by 20%.
- Managed up to 80 calls per day, maintaining consistent service quality.
- Awarded “Best Specialist” three consecutive months for accuracy and productivity.
Chargeback Specialist
2 Years 2 Months- Managed all aspects of Visa/MasterCard dispute processes in compliance with regulatory standards.
- Investigated chargebacks, determined liability, and resolved inquiries with a 98.5% accuracy rate.
- Investigated debit card disputes, unauthorized transactions, chargebacks, and electronic payment exceptions while ensuring compliance with Visa and MasterCard regulations.
- Reviewed account activity and transaction history to determine liability and identify suspicious activity patterns.
Education
Associate of Science - Network Administration
Skills
Fraud Detection Systems: Telegence
Avertack
SOS
Clarify
Catfish
Data Analysis: Excel
SQL
Tableau
Case Management & Documentation
Transaction Monitoring
Customer Authentication Procedures
Fraud Trend Analysis
Regulatory Compliance
Risk Assessment & Reporting
Microsoft Word
CRM
Telegence
Avertack
SOS
Clarify
Catfish
Microsoft Excel
SQL
Tableau
Data analysis
Fraud prevention
Fraud detection
Dispute resolution
Certification
- CompTIA Sec+ 2026-04
- SC900, Microsoft, 2026-03
- MS900, Microsoft, 2026-01
- AZ900, Microsoft, 2025-12
Timeline
Fraud Analyst
AT&T
12.2022 - 12.2025Read More
Customer Service Specialist
CITY OF DALLAS
06.2022 - 12.2022Read More
CLAIMS SPECIALIST
ALLSTATE
05.2021 - 06.2022Read More
Dispute Analyst
DONOVAN & WATKINS
01.2020 - 04.2021Read More
Authorization Specialist
FIRST AMERICAN
03.2018 - 01.2020Read More
Contact Center Representative
PSCU
03.2017 - 03.2018Read More
Chargeback Specialist
FIS
01.2015 - 03.2017Read More
COMPUTER MINDS
Associate of Science from Network Administration
Read More