Chanel Adkins

• Coordinated and lead volunteer groups for no-profit organizations, recruiting and training volunteers
• Developed and maintained extensive network of community contacts, resulting in increased visibility.
• Served as organization ambassador at various charity events, promoting mission and values.
• Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
• Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Updated account information to maintain customer records.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.

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• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Corresponded with clients through email, telephone, or postal mail.
• Handled cash transactions and maintained sales and payments records accurately.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.