Hi, I’m
Chanel Blackmore
Frisco,TX
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Summary
Experienced Business Manager skillful in monitoring and managing daily business operations with a focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with 10-year history of successful industry performance.
Overview
21
years of professional experience
1
Certification
Work History
DPW International, LLC
Virtual Business Manager/CFO
03.2018 - Current
Job overview
- Responsibilities include daily operations, management, and payroll of over 10 virtual contractors
- Hiring and onboarding of all virtual and on-site staff
- Tracking and maintaining monthly bills, and accounts receivable, and assisting with collections
- Assisting clients with credit applications, invoicing, and resolving conflicts by providing excellent customer service
- Facilitating online classes, courses, and webinars to ensure that clients are enrolled in a timely manner
- Assisting with social media management across all platforms
- Assisting with all live events, expos, and conferences across the country
- Ensuring that all business taxes, accounting, and state licensing are complete and up to date.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
Education Futures Group
Corporate Manager, Continuing
10.2014 - 03.2018
Job overview
- Responsibilities included the daily operations, management, and development of continuing education verticals
- Worked directly with the on-ground campus personnel for the offering of courses and seminars
- Was also responsible for the management of the various websites associated with the Non-TIV offices
- Daily and weekly reporting of the metrics for the unit and proposing new verticals for development within the unit
- Managing and developing staff on-site and a staff of 10 remote employees
- Prepare and present departmental metrics for Executive Team
- Submitting applications for course renewals, new programs, and continuing education to the states according to individual requirements
- Additional responsibilities are to develop, implement, and teach curriculum for all short term allied health programs (Phlebotomy, Electronic Medical Records, EKG, E&M Coding).
- Worked on various continuing education projects simultaneously and thrived in a fast-paced environment.
- Worked on various continuing education projects simultaneously and thrived in fast-paced environment.
- Interacted productively with others in learning organization and adapted to changing priorities.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
Education Futures Group
Corporate Externship Manager
04.2013 - 10.2014
Job overview
- Managed 13 Externship Coordinators on 9 campuses and over 300 students; created and implemented departmental policies and procedures
- Presented departmental progress to Executive Team
- Trained new Externship Coordinators on company policies, procedures, and documents
- Responsible for monthly reporting to the Corporate Director of Career Services; Insured effective documentation and record keeping for all students enrolled in the externship portion of the 9 Allied Health Programs offered
- Created and designed healthcare curriculum for online classes
- Performed curriculum review for healthcare/career programs for the New Mexico Department of Education
- Obtained credentialing documents for the Texas Workforce Commission and Council on Occupational Education.
- Secured competitor business via strategic marketing, service programs and promotions.
Arterberry Family Care Center
Virtual Office Manager/Medical Assistant
01.2013 - 01.2017
Job overview
- Assisted providers with the initial setup of medical practice by creating and implementing office policies, documents, and procedures
- Assisted providers with credentialing for major insurance companies including Medicare and Medicaid
- Managed all incoming phone calls from patients and clients
- Scheduled appointments and called in prescriptions for patients
- Audited provider files and charts for coding accuracy
- Performed all insurance billing and coding for providers
- Acted as a floating medical assistant for the office when needed.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
Vista College/Education Futures Group
Externship Coordinator
04.2012 - 04.2013
Job overview
- Instructed students in the professions of Medical Assisting and Medical Billing and Coding and Massage Therapy
- Instructed students in vital sign assessment, injections, CPR and First Aid, Medisoft, Microsoft Word, and Insurance Billing
- Monitored and tracked 65 plus students in the externship phase of their courses
- Maintained documentation of all hours and progress of students while in this phase of training., Instructed students in the professions of Medical Assisting and Medical Billing and Coding
- Instructed students in vital sign assessment, injections, CPR and First Aid, Medisoft, Microsoft Word, and Insurance Billing
- Monitored and tracked 65 plus students in the externship phase of their courses
- Maintained documentation of all hours and progress of students while in this phase of training.
- Developed schedule with externs to help meet required number of hours for externship.
- Assisted newly onboarded externs by supervising first few weeks and guiding in process.
Blue Cliff College
Assistant Director of Education, Health Program Director
05.2010 - 04.2012
Job overview
- Managed 22 instructors and 4 Program Directors in the Education department
- Planned and implemented curriculum changes in Allied Health and Cosmetology programs
- Maintained student records
- Advised students regarding grades, attendance, and conduct
- Planned and provided faculty development for staff
- Completed IPEDS, ACCSC, and DOE report for annual reporting
- Responsible for mentoring and training program chairs
- Responsible for screening and hiring new staff; responsible for scheduling classes for four programs in the Education department
- Planned and implemented curriculum changes within the program
- Maintained grades, attendance, and graduation records for 51 students enrolled in the program
- Advised students on grades, attendance, and behavioral issues
- Handled externship students by tracking hours, and timesheets
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Provided ongoing direction and leadership for program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
Medvance Institute
Medical Assisting Program Director
02.2009 - 04.2010
Job overview
- Managed 6 instructors in the Medical Assisting Program
- Planned and implemented curriculum changes within the program
- Maintained grades, attendance, and graduation records for 250 students enrolled in the program
- Advised students on grades, attendance, and behavioral issues
- Tracked COE & TWC completion rates to insure meeting company benchmarks
- Organized faculty meetings for staff
- Managed schedules and payroll for 6 employees.
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
Remington College
Allied Health Instructor
01.2007 - 01.2009
Job overview
- Instructed students in the profession of Medical Assisting and Billing and Coding
- Instructed students in vital sign assessment, blood collection, CPR and First Aid, and injections
- Also taught students MediSoft, CPT and ICD-9 coding, insurance billing and other front office operations., Instructed students in the professions of Medical Assisting and Billing and Coding
- Instructed students in vital sign assessment, blood collection, CPR and First Aid, and injections
- Also taught students MediSoft, CPT and ICD-9 coding, insurance billing and other front office operations.
Everest Institute
Medical Assisting Program Director
07.2005 - 07.2007
Job overview
- Managed 15 instructors in the Medical Assisting Program
- Planned and implemented curriculum changes within the program
- Maintained grades, attendance, and graduation records for 350 students enrolled in the program
- Advised students on grades, attendance, and behavioral issues
- Organized faculty meetings for staff; managed schedules and payroll for 15 employees.
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Provided ongoing direction and leadership for program operations.
Everest Institute
Student Success Coordinator
03.2005 - 07.2006
Job overview
- Assisted students that were in academic and/or personal crisis
- Implemented and organized all student functions
- Tracked and monitored student attendance to ensure that students are in compliance with state guidelines
- Created Medical Assistant Program curriculum for the Front Office portion of program
- Organized graduation; Supervised all front office curriculum for Medical Assistant program
- Assisted students with financial hardships by referring them out to other agencies.
- Answered student inquiries and resolved problems related to curriculum and course prerequisites.
- Provided support and guidance to students experiencing academic and personal troubles.
- Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
- Assisted students in selecting courses to align with interests and abilities.
- Mentored students, offering advice and support on topic selection, appropriateness and academic value.
Everest Institute
Allied Health Instructor
06.2002 - 02.2003
Job overview
- Conducted clinical simulations and provided feedback for each individual student.
- Evaluated students' competencies through written assignments and examinations.
- Provided immediate and constructive feedback to students individually and as group.
- Delivered individualized instruction on observation, assessment, decision-making and patient health teaching.
- Instructed students on how to perform head-to-toe assessments on patients and how to intervene in medical emergencies.
- Analyzed clinical settings' success in helping students achieve course and program outcomes.
- Supervised students when administering medications to maintain patient safety.
- Updated instructional materials, ordered equipment and supplies and utilized various learning modalities to enhance instruction.
- Implemented new educational techniques to boost student comprehension while reducing learning time.
Education
US Institute of Diplomacy & Human Rights
Certified Human Rights Advocate
2022
National Education CenterHouston
Diploma from Medical Assisting
Skills
- Finance and Accounting Oversight
- Special Promotions Planning
- Customer Experience Control
- Project Management
- Continuous Quality Improvement (CQI)
- Timelines and Milestones
- Key Programmatic Work Streams
- Class Scheduling
- Licensing Requirements
- Critical Thinking
- Service Quality Standards
- Office Management Software
Certification
- Life Coaching Certification - 2018
- Business Coaching Certification-2018
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Virtual Business Manager/CFO
DPW International, LLC
03.2018 - Current
Corporate Manager, Continuing
Education Futures Group
10.2014 - 03.2018
Corporate Externship Manager
Education Futures Group
04.2013 - 10.2014
Virtual Office Manager/Medical Assistant
Arterberry Family Care Center
01.2013 - 01.2017
Externship Coordinator
Vista College/Education Futures Group
04.2012 - 04.2013
Assistant Director of Education, Health Program Director
Blue Cliff College
05.2010 - 04.2012
Medical Assisting Program Director
Medvance Institute
02.2009 - 04.2010
Allied Health Instructor
Remington College
01.2007 - 01.2009
Medical Assisting Program Director
Everest Institute
07.2005 - 07.2007
Student Success Coordinator
Everest Institute
03.2005 - 07.2006
Allied Health Instructor
Everest Institute
06.2002 - 02.2003
US Institute of Diplomacy & Human Rights
Certified Human Rights Advocate
National Education Center
Diploma from Medical Assisting
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