Chanel Bridges
Oakland,CA
Summary
Dynamic healthcare leader with extensive experience at San Francisco VA Medical Center, excelling in performance evaluation and employee training. Proven track record in enhancing patient satisfaction and operational efficiency, while managing diverse nursing teams. Skilled in financial budget management and fostering employee relations to drive continuous quality improvement in patient care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Nurse Manager
San Francisco VA Medical Center
07.2023 - Current
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Developed departmental goals and objectives to improve satisfactory rating with patients.
- Communicated with members of medical staff and department heads during weekly update meetings.
- Verified facility remained up-to-date and compliant with laws and regulations.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Created work schedules for multiple shifts to confirm complete floor coverage.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Performed real-time chart audits for patients ensuring accuracy and completeness of information while capitalizing on opportunities for process improvement.
- Evaluated skills of nursing personnel and verified staff certifications for validity.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Managed 15 nurses and providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Transitional Care Manager
San Francisco VA Medical Center
11.2022 - 07.2023
- Provided extensive support to patients and helped with acclimation to new settings.
- Collaborated with service members to provide effective transition planning.
- Researched and located appropriate services for patients with various disorders.
- Educated individuals on available educational materials, videos, and online sites.
- Advocated for social and community service programs to increase awareness and funding.
- Participated in community events to promote services and engage with public.
- Analyzed trends and data to inform decision-making and program development.
- Monitored program performance and outcomes for successful delivery of services.
- Developed and implemented training programs for staff.
- Provided leadership, guidance and support to staff members.
- Implemented strategies to increase public awareness of social and community service programs.
- Conducted outreach activities to engage local stakeholders in programs.
- Researched best practices and developed strategies to improve program outcomes.
- Assessed community needs and identified resources for social and community service programs.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Admissions and Discharge Coordinator
San Francisco VA Medical Center
11.2021 - 11.2022
- Worked collaboratively with clinical and non-clinical team members to solve complex discharge issues.
- Identified and referred patients to social work department for additional coverage and services.
- Arranged placement of patients in facilities appropriate for level of care requirements.
- Authorized medically appropriate facility admissions and transportation.
- Communicated with referral providers about new referrals and verified receipt of necessary information prior to arrivals.
- Coordinated transfer of out-of-area patients into in-network facilities.
- Solved problems related to abrupt changes in discharge, coordinated updates and communicated discharge plans.
- Worked with utilization review to establish prior authorization for timely discharges.
- Facilitated timely referrals to alternate levels of care and assisted family or guardian with completion of applications.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Operating Room Registered Nurse
San Francisco VA Medical Center
11.2019 - 11.2021
- Provided effective bedside care to patients before and after procedures to deliver comfort.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Collaborated with members of patients' healthcare team to deliver appropriate level of care.
- Advocated for and strived to protect health, safety, and rights of patient.
- Performed pre-operative assessments to prepare patients for surgery.
- Provided direct support to surgical team during procedures.
- Monitored patients' vital signs and administered medications per physician orders or good practices.
- Sanitized, selected and organizing instruments, equipment and supplies according to surgeon preferences.
- Utilized sterile techniques and infection-control guidelines to maintain clean and safe environment.
- Provided instruction to patients and family members before and after surgical procedures.
- Assisted physicians in operating room by providing necessary supplies and equipment.
- Collected, labeled and transported specimens and delivered to lab for testing.
- Coordinated with surgeons and staff to deliver safe patient care during operations.
- Prepped operating rooms to comply with environmental asepsis standards.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Managed patients recovering from medical or surgical procedures.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Charge Nurse, Advanced Care Unit
University Hospital Case Medical Center
07.2018 - 06.2019
- Supervised and managed daily scheduling, tasking, and administration.
- Provided counseling to patients and families and referred patients to other treatment facilities.
- Explained side effects from medications and provided in-depth education to patients on diabetes, asthma, cancer, and other diseases.
- Assessed patient conditions by performing thorough examinations and asking appropriate medical questions.
- Ordered lab tests and interpreted test results and maintained patient records.
- Delivered high level of care and service to patients through email, video chat and online assessments.
- Evaluated patient progress and responses to various treatments.
- Formulated plans of care to optimize child's health potential and minimize physical and psychological complications.
- Diagnosed and responded to illnesses and physical conditions through prescription of medication and health counseling and education.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Monitored patient reactions after administering medications and IV therapies.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Managed patients recovering from medical or surgical procedures.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Education
Master of Science - Nursing Leadership And Management
Ohio University
Athens, OH01-2027
Bachelor of Science - Nursing
Ohio University
Athens, OH12-2019
Associate of Science - Nursing
Kent State University
Twinsburg, OH05-2018
Skills
- Performance Evaluation
- Information Acquisition
- Efficiency Improvement
- Analytical Review
- Operational Unit Processes
- Continuous Quality Enhancement
- Employee Training
- Financial Budget Management
- Healthcare Leadership
- Healthcare technology
- Employee relations
- Performance monitoring
Certification
- Basic Life Support Certification (BLS)
- Registered Nurse License (RN) – CALIFORNIA Board of Nursing.
- Advanced Cardiac Life Support Certification (ACLS)
- Six Sigma Certification
- MCG
Timeline
Assistant Nurse Manager
San Francisco VA Medical Center
07.2023 - Current
Transitional Care Manager
San Francisco VA Medical Center
11.2022 - 07.2023
Admissions and Discharge Coordinator
San Francisco VA Medical Center
11.2021 - 11.2022
Operating Room Registered Nurse
San Francisco VA Medical Center
11.2019 - 11.2021
Charge Nurse, Advanced Care Unit
University Hospital Case Medical Center
07.2018 - 06.2019
Master of Science - Nursing Leadership And Management
Ohio University
Bachelor of Science - Nursing
Ohio University
Associate of Science - Nursing
Kent State University
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