Chanel Rowell

Optimized workflow efficiency in radiology by enforcing patient MRI scheduling policies.

• Optimized MRI department scheduling by coordinating scans and referrals
• Provided timely email updates regarding scheduling changes to clinical team.
• Verified orders for correct body parts on MRI scans from providers.
• Confirmed timelines with insurance providers to ensure accurate processing.
• Coordinated election fax orders to imaging centers and hospitals.
• Resolved issues efficiently, demonstrating strong problem-solving skills.
• Effectively managed time to complete tasks within established deadlines.

• Delivered clinical and administrative support to Audiologist for high-quality patient care.
• Verified insurance, collected co-payments, and facilitated superior patient service upon arrival.
• Managed multi-line phone system to schedule new appointments and route calls effectively.
• Ensured exceptional patient service during check-in/out processes for follow-up appointments.
• Adhered to COVID-19 protocols, maintaining a safe and clean environment for patients.
• Entered and verified hearing aid data within electronic health records system (EHR).
• Executed clerical tasks, including scheduling hearing aid pickups and repairs.
• Assisted with form completion for purchase agreements and returns.

• Accurately recorded patient demographics and verified insurance details for billing integrity.
• Managed charges and collections to ensure financial accuracy and compliance.
• Scheduled patient appointments promptly in accordance with registration procedures.
• Updated patient demographic and insurance information to maintain data accuracy.
• Operated front desk phones, delivering exceptional customer service to all patients.
• Assisted with medical records management while adhering to HIPAA regulations.
• Verified medical benefits through phone inquiries, including prior authorizations and pre-certifications.
• Efficiently followed closing procedures at end of shifts to maintain operational standards.

• Responsible for triaging patients and preparing patients for their therapies and treatment, while providing superior customer service.
• Triaging patients to gather vitals, including blood pressure, weight, and other medical information relevant to visit
• Preparing the patient for their non-invasive therapy, including massage therapy, heat therapy, therapeutic ultrasound and other therapies and treatments
• Non-clinical task such as checking in patients for their scheduled appointments and verifying insurance for patients on low staff or low volume days
• Assisting with patient calls while providing superior customer service

• Responsible for stocking and organizing merchandise on the retail sales floor, along with providing superior customer service.
• Scan-verify the merchandise from delivery truck
• Stock merchandise in different departments throughout the store including clothing, apparel, jewelry, and food
• Assisted with sales floor and stock team meeting to create room for addressing suggestions, problems, or concerns.
• Provided excellent customer service to customers needing assistance with locating merchandise, price inquiries, and other customer needs.

• Provided quality patient care service by performing test of blood specimen draws on scheduled and walk-in patients.
• Collected specimen for drug screening and DNA testing, including performing urinalysis
• Measuring patient vital signs
• Collected blood samples using both Venipuncture & Capillary
• Performed Laboratory tests such as Hemoglobin and Glucose testing