Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chanel Candanoza

Federal Way

Summary

Dynamic Customer Service Representative with great experience , adept at resolving complex issues and enhancing customer satisfaction. Proficient in database management and payment processing, I excel in high-pressure environments while mentoring team members. Committed to continuous improvement, I leverage analytical skills to drive operational efficiency.

Overview

3
3
years of professional experience

Work History

Senior Customer Service Representative

PLC Multipoint
05.2025 - 08.2025
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Processed, scheduled and executed customer orders for new and established customers.
  • Analyzed customer data to identify trends and opportunities for improving customer satisfaction levels.
  • Promptly responded to inquiries and requests from prospective customers.
  • Sought ways to improve processes and services provided.
  • Cross-trained and provided backup support for organizational leadership.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Investigated and resolved accounting, service and delivery concerns.
  • Oversaw purchase orders and data entry regarding shipped and received shipments.

Customer Service Representative/Delivery Driver

Sun Supply
10.2023 - 05.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered goods, and prompt service to prioritize customer needs.
  • Responded to incoming orders through company phone.
  • Learned and adapted quickly to new technology and software applications.

Sales and Repair Technician

Saela Pest Control
05.2022 - 10.2023
  • Deployed physical baits, glue boards, and traps to catch and eliminate interior pests.
  • Applied chemical solutions on building surfaces to eliminate pests.
  • Wrote detailed reports for each job, noting sanitation, and structural; issues that could potentially lead to pest activity.
  • Responded to customer phone calls and emails quickly to maximize
    service and improve retention rates.
  • Generated Contracts; Performed inspections.
  • Utilized computer software to manage customer information and service scheduling.
  • Performed extrusion work inside and outside of homes to prevent open entry points for infestations (rodents, wasps, etc).

Education

Marysville Pilchuck High School
Marysville, WA

Skills

  • Payment processing
  • Database management
  • Order fulfillment
  • Documentation review
  • Call center experience
  • Shipping and logistics
  • Returns and exchanges
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Teams/outlook
  • Sage 50
  • Sage 100

Timeline

Senior Customer Service Representative

PLC Multipoint
05.2025 - 08.2025

Customer Service Representative/Delivery Driver

Sun Supply
10.2023 - 05.2025

Sales and Repair Technician

Saela Pest Control
05.2022 - 10.2023

Marysville Pilchuck High School

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