Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

CHANEL CARRASCO

Monroe,NC

Summary

Competent Accounts Receivable Specialist bringing 3 years of experience carrying out all accounts receivable functions in high volume environments. Proficient in tracking payments, resolving billing issues and preparing account statements. Recognized as dedicated professional driven to meet team targets and enhance bottom-line performance.

Overview

9
9
years of professional experience

Work History

Accounts Receivables

Sealing Agents Waterproofing
06.2022 - 01.2023
  • I worked for Accounts Receivable
  • I was in charge of answering phone calls and emails about any concerns, questions or payments that customers wanted to make.
  • Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
  • Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
  • Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Monitored accounts to verify compliance with payment terms and schedules.
  • Negotiated payment arrangements with customers to establish timely receipt of payments.
  • Increased efficiency of the collections process by implementing new strategies and procedures for tracking delinquent accounts.
  • Followed up overdue payments and payment plans from clients to establish good cash flow.
  • Contributed to a positive work environment by working closely with colleagues across departments to ensure efficient information exchange and collaboration on financial matters.
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.

Delivery Driver

UPS
10.2021 - 01.2022
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Customer Service Supervisor

BURLINGTON
09.2018 - 08.2020
  • I was in charge of the register area, All cashiers doing their tasks, maximizing sales through training, and performing other tasks assigned by the manager.
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.

Store Manager

Pizza Hut
06.2014 - 03.2018
  • Maximizes sales results through training, developing and coaching of direct reports, Promotes safety for both our customers and associates by adhering to company guidelines
  • Cultivates a diverse culture based on teamwork and collaboration
  • Recruiting, interviewing, and onboarding new associates Coordinates meal and break periods and monitors schedule adherence
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.

Education

cosmetology license -

Empire Beauty School
03.2018

High School Diploma -

Barringer High School
06.2013

Skills

  • Microsoft Excel
  • Accounts Receivable
  • Aging reports analysis
  • Accurate payment posting
  • Payment posting
  • Month-end closing procedures
  • Customer service support

Languages

Spanish
Native or Bilingual

Timeline

Accounts Receivables

Sealing Agents Waterproofing
06.2022 - 01.2023

Delivery Driver

UPS
10.2021 - 01.2022

Customer Service Supervisor

BURLINGTON
09.2018 - 08.2020

Store Manager

Pizza Hut
06.2014 - 03.2018

cosmetology license -

Empire Beauty School

High School Diploma -

Barringer High School

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CHANEL CARRASCO