Chanel Casillas
Aurora,CO
Summary
Experienced banking and quality-control professional with a strong background in auditing, compliance, process improvement, procedure development, and cross-department collaboration. Trusted to develop and perform new audits, identify procedural weaknesses, and partner with departments to strengthen processes and prevent findings.
Overview
24
24
years of professional experience
Work History
Senior Specialist, Quality Control-Loan Operations
FirstBank
Lakewood, Colorado
11.2021 - 06.2026
- Frequently selected to create and perform new audits based on departmental performance trends, identified risks, and newly implemented procedures.
- Conducted internal and regulatory audits to evaluate compliance with established procedures, regulatory requirements, and quality standards.
- Analyzed audit results and operational performance to identify weaknesses, recurring issues, and opportunities for process improvement.
- Collaborated with multiple departments to strengthen procedures and controls, proactively addressing potential compliance issues before they arose.
- Identified procedural gaps and recommended practical solutions, contributing to improved accuracy, consistency, and compliance.
- Reviewed regulatory customer correspondence and letters for accuracy, compliance, and adherence to applicable requirements.
- Worked closely with department partners to understand operation changes and develop appropriate quality-control and audit approaches.
- Promoted from specialist to senior specialist for consistently demonstrating expertise and successfully managing increasingly complex responsibilities.
- Adapted audit processes to address evolving business practices, departmental needs, and new procedures.
Administrative/Operations Professional
Rocky Mountain Urgent Care and Family Medicine
Aurora, Colorado
09.2018 - 10.2020
- Facilitated daily administrative and operational functions in fast-paced healthcare environment, enhancing service delivery.
- Coordinated administrative processes, balancing competing priorities to ensure accuracy and timely completion of tasks.
- Maintained accurate documentation and handled sensitive information with professionalism and attention to detail.
- Resolved issues through effective communication with patients, coworkers, and leadership, fostering a collaborative operational environment.
- Applied established procedures consistently while identifying opportunities to improve workflow and service.
Teller - Personal Banker - Loan Operations
FirstBank
Lakewood, Colorado
02.2002 - 04.2017
- Progressed through multiple positions, demonstrating increasing responsibility and expertise across banking operations.
- Helped establish FirstBank's centralized loan department in 2005, contributing to the development of processes and procedures supporting centralized loan operations.
- Executed pre-close reviews, document preparations, and post-close quality reviews to ensure loan files met compliance standards and accuracy requirements.
- Developed and maintained procedures and documentation that established consistent loan-processing practices, enhancing operational reliability.
- Supported loan operations while maintaining a strong focus on accuracy, regulatory requirements, and customer service.
- Identified discrepancies and worked to resolve issues before they affected downstream processes.
- Coordinated with colleagues and business partners to streamline loan-processing workflows and uphold consistent procedures.
- Applied knowledge of HMDA and CRA requirements to support regulatory compliance and accurate loan data.
Education
Associate of Science - Business Administration
Colorado Technical University
Colorado Springs, CO06-2026
Associate of Applied Science - Radiologic Technology
Concorde Career College
Aurora, CO08-2018
Skills
- Audit & Quality Control: Internal Audits - Regulatory Audits - Quality Assurance - Risk Identification - Finding Prevention
- Banking & Compliance: Loan Operations - Regulatory Requirements - Customer Communications
- Quality control
- Regulatory compliance
- Leadership & Collaboration: Employee Training - Cross-Department Collaboration - Procedure Development - Process Improvement
- Business Operations: Performance Analysis - Documentation - Reporting - Workflow Improvements - Problem Resolution
- Data analysis
Timeline
Senior Specialist, Quality Control-Loan Operations
FirstBank
11.2021 - 06.2026
Administrative/Operations Professional
Rocky Mountain Urgent Care and Family Medicine
09.2018 - 10.2020
Teller - Personal Banker - Loan Operations
FirstBank
02.2002 - 04.2017
Associate of Science - Business Administration
Colorado Technical University
Associate of Applied Science - Radiologic Technology
Concorde Career College