Summary
Overview
Work History
Skills
Timeline
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Chanel Chavez

Chanel Chavez

Irvine,CA

Summary

I am seeking a position that offers opportunities for both personal and professional growth. With a track record of consistently surpassing goals, I bring a goal-oriented approach to the table. As a motivated team player, I excel in interpersonal and group communication. Additionally, my strong organizational skills and effective time management contribute to maximizing efficiency and productivity. I am dedicated to maintaining a customer-centric focus to ensure client satisfaction and exceed expectations.

Overview

11
11
years of professional experience

Work History

Assistant

Family Transportation USA LLC
Anaheim, CA
06.2023 - 12.2023
  • Handled confidential information with discretion and sensitivity.
  • Scheduled and coordinated meetings, conferences and travel arrangements for the CEO.
  • Ensured customer satisfaction was maintained at all times through prompt response time when handling inquiries from customers or potential customers.
  • Provided administrative support to the executive team by coordinating tasks such as preparing correspondence, memos, emails and reports.
  • Managed office supplies inventory, ensuring efficient ordering of materials as needed.
  • Answered inquiries from both internal and external sources in a timely manner.

Inside Sales Treatment Specialist

LaserAway
Irvine, CA
11.2022 - 02.2023
  • Initiate sales process by lead outreach; conduct initial consultation; describe LaserAway’s treatments and skincare line
  • Close sales by building rapport with patient; explain product and service capabilities and overcome objections
  • Recommend new services by evaluating current aesthetic treatment process and patient goals
  • Prepare financing contracts with lenders such as Care Credit and Loan Hero
  • Minimum 100 outbound calls per day
  • One weekend shift required every week

Sales Closer

Home Warrenty Services
Irvine, CA
08.2022 - 11.2022
  • Take incoming calls from potential customers to inform them about our products or service using scripts
  • Answer questions about products or the company
  • Ask questions to understand customer requirements and close sales
  • Take and process orders in an accurate manner
  • Maintain at least a 10 deal weekly minimum

Waitress

The Library Gentlemen's Club
Westminster, CA
01.2019 - 05.2022
  • Managed reservations, parties and events to coordinate special occasions for guests.
  • Pampered guests with attentive hands-on food service to create repeat business.
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Processed customers' payments and provided receipts.
  • Greeted newly seated guests quickly and efficiently.
  • Upsold menu items, promoting bottle list

Leasing Consultant

Coastal Ridge Real Estate
Goleta, CA
10.2017 - 01.2018
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Contacted and followed up with tenants on renewal notices.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Conducted background checks on applicants.
  • Detailed application requirements and answered questions from prospective tenants.
  • Maintained accurate records of correspondence with and from tenants.
  • Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
  • Escalated critical issues to property manager to deliver immediate resolution.
  • Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.

Administrative Assistant

California Retina Consultants
Santa Barbara, CA
08.2016 - 06.2017
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Directed customer communication to appropriate department personnel.
  • Managed inventory to ensure all supplies were in stock and within budget.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Scanned physical documents and uploaded to encrypted databases for digital maintenance.
  • Identified and corrected data entry errors to prevent duplication across systems.

Relationship Banker

Bank Of America
Santa Barbara, CA
09.2012 - 12.2015
  • Modified, opened and closed customer accounts.
  • Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads
  • Expanded customer relationships by maintaining regular follow-up processes and rapport.
  • Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
  • Followed operational standards, promoting security, risk management and compliance.
  • Met with customers to analyze financial needs and maximize sales opportunities.
  • Educated customers on variety of retail products and digital solutions, enhancing customer experience.
  • Cultivated relationships with partners to fulfill or provide appropriate referrals for clients.

Skills

  • Customer service-oriented
  • Up-selling
  • Networking
  • Inbound and Outbound Calling
  • High-energy attitude
  • Quick learner
  • Team player
  • Punctual
  • Active listener

Timeline

Assistant

Family Transportation USA LLC
06.2023 - 12.2023

Inside Sales Treatment Specialist

LaserAway
11.2022 - 02.2023

Sales Closer

Home Warrenty Services
08.2022 - 11.2022

Waitress

The Library Gentlemen's Club
01.2019 - 05.2022

Leasing Consultant

Coastal Ridge Real Estate
10.2017 - 01.2018

Administrative Assistant

California Retina Consultants
08.2016 - 06.2017

Relationship Banker

Bank Of America
09.2012 - 12.2015

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Chanel Chavez