CHANEL CLARKE
Summary
OBJECTIVES:
To use my education and work experience, along with certifications to providing exceptional services to help in the workforce. Also, allowing to me to enhance my education within the workforce. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Pharmacy Technician
Walgreens
02.2022 - Current
- Assisted Customers with prescriptions, consulting them with the proper way to ingest medications, and applying their insurance
- Implemented stocked Vials, Lids, Medications, Insulin, Vaccinations vials, emptied the DIY cans, filled prescriptions, and tookout trash
- Instructed customers on the proper way to do covid testing making sure the area was sterilized and results were processed ina timely matter by email
- Spearheaded calls and deletes list in the morning pertaining to better assist customers and their ongoing needs.
Copy and Print Associate
Office Depot
05.2019 - 02.2022
- Maintained constant communication with customers and provided business services including printing banners, business cards,flyers, invitations, and creating stamps
- Being held accountable for new and old inventory getting dispersed into their right areas
- Trained newly-hire employees for the printing department
- This went along with showing them how to print banners, invitations,bind books, make posters, and maintaining a clean area at the same time
- Delegated additional responsibilities as store floater for outstanding leadership
- Launched orders in an effective manner to maintain customer service.
Team Lead and Substitute Manager
Taco Bell
04.2016 - 05.2019
- Provided exceptional customer service to patrons by taking orders, maintaining a clean work environment, and answeringquestions about menu items and promotions
- Directed different roles that were in place to provide exceptional service
- Stabilized staff turnover by improving in-store leadership training and support
- Managed efficiently when it came to having things in order for a shift to run smoothly
- Trained new-hire employees to learn standard protocol, safety guidelines for handling and preparing food, and preparationsthrough visual instruction and hands-on orientation.
Call Center Representatives
Expert Global Solutions, Alorica
08.2017 - 01.2018
- Constant communication with customers over the phone, email, and chat to resolve billing inquiries
- Accurately document and update customer records as appropriate Resolved billing concerns by remaining calm and helpful
- Escalate customer complaints or calls toupper management when necessary Responds to requests for assistance and/or possible processing of credit card authorizations Tracks call-related information for auditing and reporting purposes
- Provides feedback reports on call issues related to downtime and/or training issues.
Education
Bachelor of Arts - Criminal Justice & Criminology, Business Administration
University of South Carolina
Associate of Science Degree -
Trident Technical College
SC - Cosmetology
Garrett Academy
North Charleston, SCSkills
- AREASOFEXPERTISE
- Complaint & Resolution Food Safety and Handling Multi-Unit Management
- Cost-Reduction Strategies Money Supervision Sales Improvement
- Customer Satisfaction Enhancement
- Abbreviations Comprehension
- Insurance Verification
- HIPAA Compliance Understanding
- Problem Solving
- FDA Drug Safety Guideline Knowledge
- Pharmaceutical Storage Awareness
- Teambuilding & Training
- Medical Terminology Skills
- Pharmacy
- Inventory Management
- Pharmacological Calculations
- SOFTWARESKIL LS
- Microsoft; Excel, Outlook, PowerPoint, Word, Adobe, Foxit, Publisher, Core workflow
- Quality Improvement Plans
- Quality Assurance and Control
- Proper Labeling Procedures
- Active Listening
- Daily Logs
- Job Specifications
- Marketing Copy
- Function Generators
- Creative Solutions
- Promotion and Advertising
- Field Support
- Operational Efficiency and Safety
- Task Monitoring
- Production Monitoring
- Order Fulfillment
- Freight Operations
- Senior Leadership Support
- Fleet Dispatching
- Facility Tours
- Customer Service Optimization
- Customer Communication
- Cash Handling
Additional Information
- AWARDS, A CCOMPLISHMENTS, & C ERTIFI CA T I O NS, Dean's List 2017 – 2021Tau Sigma National Honor Society 2021Tri- Alpha(Alpha Alpha Alpha) Honor Society 2021CPR certified 2022Immunization Certified 2022
Timeline
Pharmacy Technician
Walgreens
02.2022 - Current
Copy and Print Associate
Office Depot
05.2019 - 02.2022
Call Center Representatives
Expert Global Solutions, Alorica
08.2017 - 01.2018
Team Lead and Substitute Manager
Taco Bell
04.2016 - 05.2019
Bachelor of Arts - Criminal Justice & Criminology, Business Administration
University of South Carolina
Associate of Science Degree -
Trident Technical College
SC - Cosmetology
Garrett Academy
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