Hi, I’m
Chanel Coleman
Wyncote,PA
Summary
Highly professional and organized Healthcare Administrator with strong experience in managing and overseeing daily administrative functions and ensuring compliance. Possess strong leadership and team working qualities along with effective communication abilities, computer proficiency, and knowledge of medical terminology. Seeking to effectively utilize skills, abilities, and experience in a challenging and productive environment allowing for growth and advancement. Practiced Care Plan Coordinator dedicated to timely and accurate completion of patient assessments, supporting development of comprehensive care plans. Collaborates with interdisciplinary team in monitoring progress and adjusting plans to achieve target results. Observes resident care, recommending opportunities for improvements.
Overview
23
years of professional experience
Work History
Children Crisis Treatment Center
Care Coordinator
12.2021 - Current
Job overview
- Used company software and databases to maintain records of services performed and patient conditions.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Built strong relationships with 50 clients to deliver emotional support and companionship.
- Supported patient care excellence via planning and interpretation of programs.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Engaged 50 patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Supported 50 clients with mental support and physical activities to accomplish quality of life and sustain needs.
Non-Stop Action
Youth Program Director
01.2018 - Current
Job overview
- Founder of non-profit youth enrichment program
- Enrolled youth develop skills through performing arts
- Responsible for development and execution of communication plans to parents to increase program participation
- Develop creative social media campaigns and fundraising events to drive community engagement and program success
- Recruit and train 30 youth mentor staff
- Organize community outreach events and book venues for youth performances
- Manage multiple projects simultaneously.
- Provided overall supervision and management of program recruitment, hiring, training and terminating
- Advocated for social and community service programs to increase awareness and funding
- Developed and maintained productive relations with local, state and federal stakeholders
Two Caring Hearts
Resident Manager
01.2015 - Current
Job overview
- Oversee team of approximately 20 home health aide associates
- Responsible for accounts receivable/payable, payroll, and tracking staff attendance
- Facilitate office meetings and prepare agendas
- Maintain upkeep of employee licensing credential records and notify staff of renewal dates
- Recruit, hire, and train staff members, providing ongoing supervision, coaching, and development
- First line of contact for complaints and/or escalated concerns made by clients or staff.
- Reported and documented maintenance requests and scheduled appropriate services
- Conducted property move-ins, move-outs and walk-through inspections
- Planned special events such as lotteries, dedications and project tours
University of Pennsylvania Hospital
Medical Laboratory Technician
01.2004 - Current
Job overview
- Collect, label, and prepare blood, plasma, and other specimen components for clinical testing and/or specimen analysis
- Accomplishes routine and stat testing within established guidelines and produces accurate results
- Adheres to Chemical Hygiene Plan, OSHA Blood Borne Pathogen Protocols as well as other Laboratory Exposure Control Plans
- Ensures blood inventories are maintained and documented appropriately.
Peco Energy
Bankruptcy Representative
01.2001 - 01.2004
Job overview
- Handled high volume of inbound and outbound calls
- Negotiated payment plans with clients to resolve delinquent debt
- Acted as liaison between clients and legal teams to ensure accuracy for all litigation matters
- Provided internal and external clients with exceptional customer service experience.
Education
Alvernia UniversityPhiladelphia, PA
Bachelor of Science from Health Administration
05.2021
University Overview
Minor: Psychology
Cittone InstitutePhiladelphia, PA
Medical Admin. Assistant Diploma
01.2004
Skills
- Staff Management
- Payroll Support
- Project Management
- Workflow Optimization
- Effective Communication
- Organizational Skills
- Staff Development and Training
- Progress Monitoring
- Insurance Practices
- Strategic Planning
- Care Planning
- Claims Processing
Timeline
Care Coordinator
Children Crisis Treatment Center
12.2021 - Current
Youth Program Director
Non-Stop Action
01.2018 - Current
Resident Manager
Two Caring Hearts
01.2015 - Current
Medical Laboratory Technician
University of Pennsylvania Hospital
01.2004 - Current
Bankruptcy Representative
Peco Energy
01.2001 - 01.2004
Alvernia University
Bachelor of Science from Health Administration
Cittone Institute
Medical Admin. Assistant Diploma
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