Chanel Conley
Hurst,Texas
Summary
Proven leader in customer service and dispatch operations, notably with Southwest Airlines, where I enhanced customer satisfaction and streamlined team performance. Skilled in problem-solving and communication, I effectively managed escalations and fostered teamwork, significantly improving operational efficiency and customer loyalty without exceeding a 55-word limit. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Polite and professional customer service agent successful in applying strong communication and problem-resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
4
4
years of professional experience
Work History
Customer Service Agent
Southwest Airlines
06.2022 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Dispatch Supervisor
Prospect Airport Service, DFW Int'l Airport
03.2020 - 09.2022
- Supervised a team of [ 12 ] employees and provided training focused on maximizing overall performance.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
Education
Associate of Science - Business Management
Tarrant County College District
Fort Worth, TX08.2025
Skills
- Customer Service
- Outstanding communication skills
- Call center experience
- Payment Processing
- Upselling
- Assertiveness
- Customer Focus
- Documentation And Reporting
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Complaint resolution
reading,enjoying time with family and friends . Also i love to travel
I love reading a good book relaxing in the comfort of my home. I also enjoy spending time with my family and friend on different occasions. I enjoy traveling and seeing the world going places i dare to dream of.
Timeline
Customer Service Agent
Southwest Airlines
06.2022 - Current
Dispatch Supervisor
Prospect Airport Service, DFW Int'l Airport
03.2020 - 09.2022
Associate of Science - Business Management
Tarrant County College District
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