Chanel Davies
Rancho Cucamonga,United States
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Skilled at working multiple accounts with extensive knowledge of product sales and service. Proven history of maintaining relationships with existing accounts while increasing revenue through new ones. Strong leader with proficiency in maximizing productivity while enhancing customer satisfaction. Trained in conflict resolution and advanced sales techniques.
Overview
20
20
years of professional experience
Work History
Account Manager
Med Legal LLC
San Dimas, CA
11.2009 - 03.2022
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Managed over 50+ calls per day
- Handled 10 of the companies biggest clients creating a doorway for new accounts through word of mouth recommendation from existing clients
- Remained current with Workers Compensation laws and procedures to better assist client with their discovery needs.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
- Identified case type in order to execute subpoena requests under Workers Compensation Law, ADR/SNOL requirements
- Conducted detailed client intakes and entered information into company database.
- Conferred with clients and other involved parties to gather and track case information.
- Assisted counsel in preparing answers, providing documentation and information for discovery request.
- Prepared legal briefs, motions and pleadings.
- Researched state statutes, decisions, legal articles, codes and documents.
- Directed and coordinated service of subpoenas and scheduling of depositions for several legal professionals.
- Reviewed regulations regarding procedures and requirements for workers compensation
Customer Service/Team Lead
Second Image National
San Dimas, CA
11.2006 - 11.2009
- Coached new team members on private injury service techniques and provided scoring through quality assurance program.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Communicated with outside vendors on behalf of attorneys and legal departments.
- Handled over 50+ calls a day including escalation calls
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
- Researched state statutes, decisions, legal articles, codes and documents.
- Collected, drafted and maintained resources to provide comprehensive materials accessible to all firm lawyers.
- Contacted key witnesses to testify at court hearings.
- Created highly researched and articulate legal paperwork such as pleadings, contracts and briefs.
- Adhered to privacy laws to avert possible information breaches and protect client data.
Administrative Assistant
Metal Preperations
Pomona, CA
10.2004 - 11.2006
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors for over 50+ clients daily
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Human Resource Assistant
KKW Trucking
Pomona, CA
06.2002 - 08.2004
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Organized new employee orientation schedules for new hires.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Ensured driver permits, IFTA stickers and vehicle registration remained current.
Education
Associate of Arts - Developmental Psychology
Chaffey College
Rancho CucamongaHigh School Diploma -
Bloomington High School
Bloomington, CA06.2002
Skills
- CRM Software
- Strategic Account Planning
- Teamwork and Collaboration
- Time Management
- Verbal and Written Communication
- Microsoft Office
- Revenue Growth
- Product Training
- Account Management
- Client Development and Retention
Timeline
Account Manager
Med Legal LLC
11.2009 - 03.2022
Customer Service/Team Lead
Second Image National
11.2006 - 11.2009
Administrative Assistant
Metal Preperations
10.2004 - 11.2006
Human Resource Assistant
KKW Trucking
06.2002 - 08.2004
Associate of Arts - Developmental Psychology
Chaffey College
High School Diploma -
Bloomington High School
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