Chanel Faucett
Oologah,OK
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Gift Shop - Supervisor/Buyer
Ardent-Hillcrest Medical Center
Tulsa, OK
01.2023 - Current
- Monitor stock levels to determine ordering needs and place orders with suppliers when necessary.
- Analyze sales data to identify trends in customer preferences and buying habits.
- Work daily to ensure I create a positive and welcoming boutique feel for all our customers.
- Developed relationships with vendors to negotiate better prices for goods.
- Ensure that the sales floor is merchandised properly and that inventory needs are met to meet the customers expectations.
Assistant Manager of Customer Experience
TJ Maxx, TJX Companies
Owasso, OK
08.2018 - 01.2023
- Developed strategies to increase customer loyalty and retention rates.
- Assist in any coaching needed to assure the customer's experience was consistently "Highly Satisfied."
- I assisted in all cash handling and balancing for high volume days. I oversaw all cash orders, balancing of drawers, and assisted in making sure the proper cash flow was present to meet the needs of the business.
- I performed screening for any potential employees. Once the candidate was hired, I assisted in the onboarding and training of the employee. I also assisted in any coaching needed for the employee throughout their career with TJ Maxx.
- I assisted in any problem areas or concerns that would arise with inventory, staffing and deliveries.
- I took great pride in coaching and training my staff to ensure that both staff and customers received a great experience.
- I ensured that products where unloaded from our trucks and displayed onto the sales floor in a timely manner.
Homemaker/Stay at Home Mother
Faucett Household
Sperry, OK
01.2011 - 08.2018
- Completed day-to-day duties accurately and efficiently.
- Utilized great time management skills to complete daily tasks. These tasks included laundry, housekeeping, grocery shopping, cooking, monthly meal planning, and that the finances where kept in order.
- Homeschooled our oldest son.
Store Manager
Maurices
Gainesville, GA
2008 - 01.2011
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Built and maintained strong working relationships with team members.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Managed daily operations by maintaining company standards, inventory control, implementing POV merchandising and product distribution tasks.
- I was responsible for the training and coaching of all my employees.
Education
High School Diploma -
Carthage Senior High School
Carthage, MO05-2002
Some College (No Degree) - Business Administration
Missouri Southern State University
Joplin, MOSkills
- Leadership Development and Employee Training
- Performance Monitoring
- Budgeting and Financial Management
- Team Building and Motivation
- Volunteer Coordination
- Staff Hiring and Development
- Task Prioritization
- Marketing
- Business Development
- Customer Service Management and Engagement
- Point of Sale Systems
- Problem-Solving
- Reliability
Timeline
Gift Shop - Supervisor/Buyer
Ardent-Hillcrest Medical Center
01.2023 - Current
Assistant Manager of Customer Experience
TJ Maxx, TJX Companies
08.2018 - 01.2023
Homemaker/Stay at Home Mother
Faucett Household
01.2011 - 08.2018
Store Manager
Maurices
2008 - 01.2011
High School Diploma -
Carthage Senior High School
Some College (No Degree) - Business Administration
Missouri Southern State University
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