Hi, I’m
Chanel Ford
Brooklyn,NY
Summary
Dedicated and results-driven Human Resources and Talent Acquisition professional with a proven track record of building and leading high-performing teams, driving organizational growth, and fostering a culture of excellence. Seeking opportunities to leverage my expertise in People & Culture leadership, recruitment, and strategic partnerships to contribute to a dynamic organization's success.
Overview
10
years of professional experience
1
Certification
Work History
STRATEGIONew York, NY
Head of People & Culture
07.2023 - Current
Job overview
- Promotion + company restructure- Absorbed Talent, Partnerships, Experience and implemented an HR function
- Functional Manager of 100+ employees
- Active member of CEO's internal advisory team
- Played a pivotal role in the planning, preparation, and execution of organizational leadership reviews
- Achieved cost-savings by developing functional solutions to problems.
- Manage all People Operations and HR related projects
- Spearheaded project with Ops team to create company wide efficiency board
- Organized and hosted all company meetings
- Curated bi-annual company offsite (various locations including Miami and Medellin)
- Implemented various behavioral and developmental measures such as PIPs, 360 reviews, career pathways, and NPS surveys
- Established company handbook alongside various company policies and procedures
StrategioNew York, NY
Lead Talent Strategist
11.2021 - 07.2023
Job overview
- Joined the organization as Employee Number 2 during its startup phase and successfully expanded the internal team from 2 to approximately 130 employees within 20 months
- Acted as a Cultural Co-Founder (role model) for the organizations core values and operating principals
- Forged partnerships with 50 + universities and tech bootcamps across the United States and Canada
- Collaborated with Enterprise Strategy team during client presentations through to MSA stages
- Curated a comprehensive 3-step selection process that prioritized inclusivity and diversity; Traveled throughout US and Canada for Career Fairs, Tech Conferences and public Speaking events
- Implemented comprehensive onboarding with 30 | 60 | 90 day plans
- Collaborated with hiring managers to ensure they were set up for success to receive new hires; Build out hiring scheme for Bogota Colombia- grew team to 7
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and internal customer-facing workflow tools. (Hubspot, Jobvite, Monday)
MTHREE(Wiley Edge)New York, NY
Alumni Talent + Partnerships Specialist/Alumni Talent Executive
06.2019 - 11.2021
Job overview
- Managed recruitment for the Alumni Program, overseeing the onboarding of 30 new employees every six weeks in both the US and Canada
- Served as a member of the Diversity and Inclusion Board and was a founding member of the MThree Non-Profit Foundation
- Established and nurtured relationships with tech industry leaders and built university partnerships
- Researched, identified, and recruited potential candidates through job postings, career fairs, social media platforms, and employee referrals.
- Coordinated on-site interviews with hiring managers and provided feedback to candidates regarding interview performance.
- Maintained an updated database of resumes from potential candidates for future openings.
- Worked closely with HR team members to ensure compliance with all federal, state, and local regulations related to employment law.
- Forged relationships with Universities and Tech Bootcamps throughout the US and Canada
MICHAEL PAGENew York, NY
Recruitment Consultant
11.2018 - 06.2019
Job overview
- Worked a full 360 recruitment desk
- Executed a full-cycle recruitment role, managing both candidates and clients throughout the requisition process
- Cultivated business through relationship management, leveraging existing connections and building new ones
- Advised clients on best practices when recruiting new employees.
- Vetted candidates through resume reviews, phone screens, and internal interviews
- Conducted in-person client meetings, crafted job descriptions, posted openings on job boards, and managed the interview process
- Mastered offer stage negotiations, ensuring mutually beneficial outcomes for clients and candidates
- Provided feedback during post-interview debriefs with hiring managers.
BANANA REPUBLICStamford, CT
General Manager
02.2018 - 11.2018
Job overview
- Oversaw full-cycle recruitment for sales and support staff, including posting jobs, sourcing candidates, conducting interviews, managing background checks, overseeing offer stages, and facilitating onboarding processes
- Continuously improved store staff performance through coaching, counseling, and disciplinary actions
- Managed the store's profit and loss (P&L) performance, including sales forecasting, budgeting, and headcount management
- Implemented successful business strategies to increase revenue and target new markets.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Implemented and maintained effective merchandising strategies, ensuring adherence to merchandising directives
TIFFANY & CONew York, NY
Assistant Store Manager
06.2015 - 02.2018
Job overview
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Led, developed, and supported a team of Sales and Operations Professionals to consistently exceed sales goals and profitability targets
- Executed full-cycle recruitment, including the use of an ATS system and management of open requisitions for the store
- Regularly communicated corporate strategies and initiatives to the team to drive sales growth
- Managed business development and outreach efforts to expand the customer base and strengthen existing relationships
- Conducted weekly touch-base meetings with the team to celebrate successes and create action plans for addressing performance issues
- Ensured compliance with all safety regulations throughout the store premises.
- Demonstrated expertise in product knowledge to answer questions and address customer inquiries.
MACYSGarden City, NY
Sales Manager
09.2013 - 06.2015
Job overview
- Managed a $9 million Juniors department and a $3 million women's activewear department, overseeing staffing, performance, and profitability
- Took responsibility for store credit productivity for both managers and sales associates
- Provided training, coaching, and development for sales associates
- Led recruitment and hiring efforts for sales associates, sales supervisors, and support staff
- Supported neighboring departments, including Lingerie, Kids, and Dresses, to optimize overall store performance
Education
SUNY Empire State CollegeOnline
Bachelor of Science from Human Resources Management
12.2024
Parsons New School For DesignNew York, NY
Some College (No Degree) from Design
Skills
- Talent Acquisition
- Organizational Development
- Leadership and Team Building
- Diversity and Inclusion
- Strategy and forward planning
- Employee Engagement
- Performance Management
- Talent Development
- Relationship Management
- P&L Management
Certification
- PHR (Dec 2023)
References
References available upon request.
Timeline
Head of People & Culture
STRATEGIO
07.2023 - Current
Lead Talent Strategist
Strategio
11.2021 - 07.2023
Alumni Talent + Partnerships Specialist/Alumni Talent Executive
MTHREE(Wiley Edge)
06.2019 - 11.2021
Recruitment Consultant
MICHAEL PAGE
11.2018 - 06.2019
General Manager
BANANA REPUBLIC
02.2018 - 11.2018
Assistant Store Manager
TIFFANY & CO
06.2015 - 02.2018
Sales Manager
MACYS
09.2013 - 06.2015
SUNY Empire State College
Bachelor of Science from Human Resources Management
Parsons New School For Design
Some College (No Degree) from Design
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