Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHANEL FUNCHES

Killeen,TX

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.

Overview

9
9
years of professional experience

Work History

Appointment Coordinator

Penske Automotive
09.2021 - Current
  • Confirmed with customers about appointments and rescheduled missed appointments.
  • Scheduled appointments for customers in person or by telephone.
  • Scheduled and confirmed appointments.
  • Provided exceptional customer service through effective telephone communication and follow-ups.
  • Answered telephones and directed calls to appropriate staff members.
  • Provided information regarding services and policies.
  • Called no shows and cancellations to reschedule.

Corrections Officer

TDCJ
02.2019 - 09.2021
  • Maintained correct physical head count for inmates.
  • Maintained daily logs of shift activity.
  • Conducted thorough cell searches to uncover contraband and other materials not allowed at facility.
  • Maintained appropriate control, security and well-being over those detained.
  • Attended regular trainings and maintained appropriate certifications.
  • Conducted routine and emergency head counts.
  • Conducted internal security checks to ascertain inmate safety.
  • Conducted cell and illegal substance checks.
  • Observed and directed inmates during recreation, visits, telephone and shower time.
  • Assisted in restraining violent and unruly inmates.
  • Maintained records and logs of man hours, materials and equipment used.

Customer Service Representative

Teletech at Home
08.2017 - 02.2019
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Explained benefits, features and recommendations to maximize client retention.
  • Answered inbound calls, chats and emails to facilitate customer service.

Retail Sales Associate

JK BEAUTY SUPPLY
11.2015 - 07.2017
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Created price tags and merchandise signs for new items.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Responded to customer questions about products and services.

Education

Bachelor of Science - Social Work

University of Phoenix
Tempe, AZ
03.2026

High School Diploma -

TRANSFORMATIVE CHARTER ACADEMY
Killeen, TX
06.2010

Skills

  • Appointment setting
  • Outbound calling
  • Calendar maintenance
  • Client relations management
  • Excellent phone etiquette
  • Customer retention
  • Data entry expertise
  • Call center experience
  • Virtual Assistance
  • Documentation
  • Workflow Management
  • Follow-up skills
  • Remote Work Capabilities

Timeline

Appointment Coordinator

Penske Automotive
09.2021 - Current

Corrections Officer

TDCJ
02.2019 - 09.2021

Customer Service Representative

Teletech at Home
08.2017 - 02.2019

Retail Sales Associate

JK BEAUTY SUPPLY
11.2015 - 07.2017

Bachelor of Science - Social Work

University of Phoenix

High School Diploma -

TRANSFORMATIVE CHARTER ACADEMY

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CHANEL FUNCHES