Summary
Overview
Work History
Education
Skills
Websites
Currentlocation
Currentemployer
Personal Information
Timeline
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Chanel Ghaly

Los Angeles,United States

Summary

Hi! I am Chanel, a dedicated and results-driven professional with a diverse background in customer service and a newfound passion for property management and leasing. Property Management Experience: With three months of handson experience in property management, I successfully maintained and enhanced the living experience for residents in two apartment buildings. From addressing maintenance issues to ensuring the overall well-being of the properties, I have developed a keen eye for detail and a proactive approach to property upkeep. Leasing Expertise: Currently serving as a Leasing Agent for a prominent apartment complex, I thrive on connecting people with their ideal living spaces. My sociable nature and relatable communication style enable me to build strong relationships with prospective tenants. I am adept at showcasing the unique features of properties and guiding individuals through the leasing process with enthusiasm. Customer Service Background: Prior to my venture into property management and leasing, I honed my customer service skills in diverse environments. This background has equipped me with the ability to understand and meet the needs of clients effectively. I am known for being friendly, approachable, and always willing to go the extra mile to ensure client satisfaction. Eager to Learn and Thrive: I am a proactive learner who embraces challenges with a positive mindset. My ability to stay calm under pressure, coupled with a strong work ethic, allows me to excel in dynamic and fast-paced environments. I am committed to staying updated on industry trends and best practices to deliver exceptional service. Let's connect and explore how my passion for property management, leasing expertise, and customer service background can contribute to the success of your team

Overview

1
1
year of professional experience

Work History

Leasing Agent

Mashcole Property Management, Inc.
10.2023 - Current
  • As a dedicated Leasing Agent for our apartment community boasting 246 units, I play a crucial role in connecting prospective tenants with the perfect home
  • My day-to-day revolves around showcasing the distinct features and offerings of our property
  • Whether leading personalized tours or leveraging virtual platforms, I aim to highlight the unique qualities that make our community special
  • I enthusiastically share information about floor plans, amenities, and the overall experience to ensure a comprehensive understanding for those considering residency
  • Guiding individuals through the leasing process remains a key focus
  • I navigate prospective tenants through the application process, explaining lease terms, and addressing any queries they may have
  • My goal is to simplify the leasing journey, providing an easy experience that fosters confidence and excitement about joining our community
  • Active collaboration with the property management team keeps me well-informed about current availability, pricing, and any special promotions
  • Staying attuned to market trends and understanding our property's unique value proposition allows me to effectively position the building as an attractive and desirable living option
  • Maintaining strong and positive relationships with our current residents continues to be a priority
  • I ensure open lines of communication, address concerns promptly, and foster a sense of community through regular engagement and events
  • In our fast-paced environment with 246 units, organization and attention to detail remain paramount
  • Managing lease agreements, conducting thorough background checks, and keeping meticulous records are ongoing efforts to streamline processes and maintain compliance with regulations
  • As I continue my role as a Leasing Agent, my commitment to exceptional customer service, a comprehensive understanding of our property's offerings, and a passion for creating a welcoming and vibrant community for our residents remain unwavering.

Property Manager

Mashcole Property Management, Inc.
09.2023 - 01.2024
  • As a Property Manager overseeing two apartment buildings, my focus was on making sure residents had a great living experience
  • I took charge of maintaining the properties, working closely with maintenance teams to keep everything in top-notch condition
  • Building positive relationships with tenants was a priority
  • I kept an open line of communication, promptly addressing concerns, and conducting regular property checks
  • I wanted to ensure everyone felt comfortable and happy in their homes
  • Leasing was a big part of my role, from showcasing available units to negotiating lease agreements
  • I took pride in understanding what made each property unique and used that knowledge to attract and retain tenants
  • Financial responsibilities included managing rent collection, tracking expenses, and budgeting
  • I implemented measures to save costs without compromising the quality of service, contributing to improved financial performance
  • Collaborating with different teams was crucial
  • I worked closely with maintenance, marketing, and administrative staff to create a smooth and efficient working environment
  • Implementing key performance indicators (KPIs), I monitored property performance, resulting in improved tenant satisfaction, lower vacancy rates, and increased property value
  • My time as a Property Manager was defined by a proactive approach, a commitment to excellent service, and a passion for creating welcoming living spaces.

Education

Bachelor of Arts - BA - Political Science and Government

California State University, Northridge
06.2021

Skills

  • Leasing and sales
  • Goal-oriented mindset
  • Telephone and email etiquette
  • Move-in coordination
  • Property Tours
  • Fair housing policies
  • Property Maintenance
  • Eviction Procedures
  • Application processing

Currentlocation

Los Angeles, California

Currentemployer

Mashcole Property Management Inc.

Personal Information

Title: Property Manager/Leasing Agent

Timeline

Leasing Agent

Mashcole Property Management, Inc.
10.2023 - Current

Property Manager

Mashcole Property Management, Inc.
09.2023 - 01.2024

Bachelor of Arts - BA - Political Science and Government

California State University, Northridge
Chanel Ghaly