Chanel Ghaly
Woodland Hills,California
Summary
Results-driven and resourceful leasing and property management professional with a strong foundation in customer service and hands-on experience in both leasing and operations. Currently managing leasing for a 246-unit apartment community, with a proven ability to connect prospective residents to ideal living spaces while ensuring a smooth and engaging client experience. Previous experience as a Property Manager sharpened my skills in maintenance coordination, resident relations, and day-to-day property oversight. Known for being approachable, detail-oriented, and solution-focused, I bring a strong work ethic and thrive in fast-paced, team-driven environments. Committed to continuous learning and delivering exceptional service that enhances tenant satisfaction and property performance.
Overview
2
2
years of professional experience
Work History
Leasing Agent
Mashcole Property Management, Inc.
10.2023 - Current
- Serve as the primary leasing contact for a 246-unit apartment community, guiding prospective residents through tours, applications, and lease execution.
- Present property features with confidence, tailoring tours to client needs and increasing lease conversions.
- Maintain up-to-date knowledge of unit availability, pricing, and promotions to effectively position the property in a competitive market.
- Build and maintain positive relationships with residents, addressing concerns promptly and supporting a strong sense of community.
- Ensure accuracy and compliance in leasing documentation, background checks, and reporting.
Property Manager
Mashcole Property Management, Inc.
09.2023 - 01.2024
- Oversaw operations of two apartment buildings, ensuring resident satisfaction and optimal property conditions through proactive maintenance coordination.
- Built strong tenant relationships by maintaining open communication, resolving issues promptly, and conducting routine property inspections.
- Led leasing efforts by marketing available units, conducting tours, and negotiating lease terms to drive occupancy.
- Managed financial operations, including rent collection, budgeting, and expense tracking, resulting in improved cost efficiency and operational performance.
- Collaborated cross-functionally with maintenance, marketing, and administrative teams to ensure seamless day-to-day operations.
- Utilized key performance indicators (KPIs) to monitor occupancy trends, reduce vacancy rates, and increase resident satisfaction.
- Demonstrated a hands-on, resident-focused approach, consistently creating a safe, welcoming, and well-maintained living environment.
Education
Bachelor of Arts - BA - Political Science and Government
California State University
Northridge, CA06.2021
Skills
- Fair housing regulations
- Property management
- Real estate laws
- Building rapport
- Documentation management
- Prospecting clients
- Payment collection
- Property inspections
- Preventive Maintenance
- Leasing expertise
- Property tours and inspections
- Yardi Property Management understanding
Timeline
Leasing Agent
Mashcole Property Management, Inc.
10.2023 - Current
Property Manager
Mashcole Property Management, Inc.
09.2023 - 01.2024
Bachelor of Arts - BA - Political Science and Government
California State University
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