Chanel Gray

• Negotiated purchase prices and explained sales, warranty and optional products.
• Drove team revenue totals by bringing in top sales numbers.
• Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
• Maintained compliance with all service, quality and regulatory standards.
• Effectively located merchandise across various stores to address customer needs.
• Responded to customer enquiries via telephone and email.
• Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
• Contacted associated dealerships to locate desired vehicles meeting customer specifications.
• Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
• Greeted customers on lot and in showroom to answer questions about brand and available inventory.
• Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts.

• Matched customers with vehicles suiting individual needs, desires and means.
• Updated log sheets and followed up on customer leads.
• Scheduled appointments with prospective customers in order to meet face-to-face, demonstrate features and discuss options.
• Negotiated on strategic pricing and obtained favorable deal terms.
• Reviewed warm internet leads, qualified buyers and reached out to individuals regarding new and pre-owned vehicles.
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
• Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
• Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
• Offered comprehensive knowledge of vehicle operations and brand features.
• Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,

- 40+ hrs/Week

• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Maintained excellent attendance record, consistently arriving to work on time.
• Drove operational improvements which resulted in savings and improved profit margins.
• Transported vehicles to customer locations within timeframe requested.
• Resolved escalations, improved operations and provided exceptional client support.
• SCADA Control Systems Experience
• PAAS Experience
• SaaS Experience
• CRM (Customer Relationship Management)
• Real Time Data Acquisition

- 40+ hrs/Week

• Work with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
• Conduct on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects
• Assist walk-in traffic with identifying financial needs and goals to provide customized solutions
• Provide pricing information to customers regarding specific products
• Cultivate lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objectives
• Maximize customer retention by resolving issues quickly
• Increase sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement
• PaaS Experience
• SaaS Experience
• SCADA Control Systems Experience
• Real Time Data Acquisition
• CRM (Customer Relationship Management)

- 40+hrs/Week

• Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory
• Attended monthly sales meetings and quarterly sales trainings
• Write sales contracts for orders obtained and submitted orders for processing
• Met existing customers to review current services and expand sales opportunities
• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
• Consulted with clients after sales and contract signings to resolve problems and provide ongoing support
• Attended sales training camp and brought best practices leadership back to the company
• Reviewed operational records and reports to project sales and determine profitability
• Trained all incoming sales team members
• Opus Mobile Experience
• CRM (Customer Relationship Management)
• Time Management
• Appointment Scheduling
• B2B

- 40+hrs/Week

• Greeted customers in a timely fashion while quickly determining their needs
• Recommended merchandise to customers based on their needs and preferences
• Wrote sales slips and sales contracts
• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
• Responded to customer questions and requests in a prompt and efficient manner
• Contacted other store locations to determine merchandise availability
• Engaged with customers in a sincere and friendly manner
• Completed all cleaning, stocking and organizing tasks in assigned sales area
• Built relationships with customers to increase likelihood of repeat business
• Contributed to team success by exceeding team sales goals by 125%
• CRM (Customer Relationship Management)
• Opus Mobile Experience
• Appointment Scheduling
• Time Management