Chanel Harris
Lancaster,CA
Summary
Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Committed to maintaining compliance with HIPAA standards in a culturally responsive and trauma-informed environment. Excels in conducting thorough case assessments and providing targeted support while fostering positive relationships with clients and team members.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Case Manager
The People Concern
Los Angeles, California
03.2023 - Current
- Dynamic and compassionate Case Manager at The People Concern, skilled in crisis intervention and client advocacy.
- Conducts intakes, case management, crisis intervention and conflict intervention to shelter residents.
- Provides targeted case management services, including assessing for clients case management needs and linkage to community resources.
- Participates in case management meetings with the Assistant Director for client care assessment and reviews.
- Maintains a culturally responsive and trauma-informed environment.
- Provides transportation for shelter clients as needed.
- Supervised and engaged children in age-appropriate activities during brief childcare sessions.
Inbound Receiver
Rite Aid
Lancaster, USA
11.2022 - 03.2023
- Received and inspected incoming merchandise to ensure quality and accuracy, contributing to inventory integrity.
- Unloaded, sorted, labeled, and staged products in designated areas to streamline warehouse organization.
- Operated forklifts, pallet jacks, hand trucks, and other material handling equipment to facilitate safe and efficient material transport.
Call Center Lead
Netbilling, INC
Valencia, USA
11.2015 - 11.2022
- Resolved escalated customer issues, improving satisfaction levels through effective problem-solving.
- Supervised call center staff, ensuring compliance with company policies and fostering a consistent service environment.
- Organized daily work schedules for 10-15 call center agents, optimizing coverage and workflow efficiency.
Education
High School Diploma -
Amelia Earhart High School
North HollywoodSkills
- 40-Hour DV Advocate Training
- 24 Crisis Line Intervention
- Safety Planning
- Trauma-informed care
- Office software proficiency
- Crisis management
- Apricot Software
- Microsoft Office, Operating systems and file management
- TLS
- Adaptability in crises
Certification
40 Hour DV training certified
Timeline
Case Manager
The People Concern
03.2023 - Current
Inbound Receiver
Rite Aid
11.2022 - 03.2023
Call Center Lead
Netbilling, INC
11.2015 - 11.2022
High School Diploma -
Amelia Earhart High School