Summary
Overview
Work History
Education
Skills
Coursework
Leadership Experience
Communication Skills
References
Certification
Timeline
Bartender
Chanel Harrison

Chanel Harrison

Romeoville,IL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.I’m a student first, and a teacher second. Experienced leader in multiple capacities, excellent at public facing for clients, customers, and vendors.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Host/Server

Chilis (Romeville)
03.2022 - 05.2024
  • · Provided a hospitable and customized service to all guests
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Advised customers about special offerings and menu items to help drive sales and bring back guests.
  • Played restaurant and ensured quality food is served. Stock line and pass-out area. Train oncoming servers, maintained cleanliness of seat sections.
  • Upsold high-profit items to enhance sales numbers.
  • Cultivated warm relationships with regular customers.

Housing Specialist I

Nan McKay& Associates-CHA Contractor
05.2021 - 10.2021
  • Remotely issued housing vouchers for families to locate housing in and out of the Chicago jurisdiction
  • Determine eligibility and conduct, schedule briefings to educate families on the moving process and explain required documents needed between a family and a landlord
  • Assisted applicants in filling out housing applications and verifying assets.
  • Maintain confidentiality of client info
  • Notated every account per interaction
  • Contacted families to address questions/concerns based on the need of a family.
  • Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.

Admin Clerk/Coordinator

Nan McKay& Associates- Chicago Housing Authority
03.2017 - 05.2021
  • Conduct briefings to educate families on program rules and responsibilities and assist with recertification with families
  • Assign clients to designated properties and remove clients and return them to waitlist as directed
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Schedule appointments
  • Employee of the Year 2018!
  • Train oncoming clerks on administrative functions, scanning, and phone etiquette
  • Oversee intern program and assign task for completion
  • Assist Human Resources with tours and department explanation
  • Escort new employees for ID badging, activate and transport deactivated badges to CHA
  • Ordered and maintained office supplies.
  • Maintain confidentiality of client information.

Student worker/Building Services

Southern IL University
01.2016 - 05.2016
  • General custodial work
  • Maintained cleanliness of offices, classrooms, auditoriums

Key Carrier, Sales Associate

Payless Shoe Source #1309
05.2013 - 08.2014
  • Checking inventory, organizing shoe apparel, cash handling
  • Boosted sales performance with consistent promotion of products and services to customers during transactions.
  • Greeting and assisting customers, and visual merchandising
  • Open and close store
  • Balance register

Education

Bachelor of Science-Speech Communication -

Southern Illinois University
Carbondale, IL

Skills

  • Customer Service
  • Problem Solving
  • Exceptional communication
  • Event Planning Assistance
  • Attention to detail
  • Team Collaboration
  • Salesforce
  • Typing
  • Multitasking proficiency
  • Phone etiquette
  • Document Scanning
  • Proficient in Microsoft Software

Coursework

  • Business communication
  • Organization communication
  • Business management
  • Public speaking
  • Advanced public speaking
  • Intercultural communication
  • Interpersonal communication

Leadership Experience

Training oncoming servers, and oncoming clerks in previous professions.

Communication Skills

In the housing industry conducted oral briefings to educate families on program rules and responsibilities.

References

  • Jason K, 219-512-6806, Chilis Manager
  • Rafael Wilson, 773-712-8880

Certification

  • ServSafe Food Handler's Certification
  • Housing Choice Voucher Specialist

Timeline

Host/Server

Chilis (Romeville)
03.2022 - 05.2024

Housing Specialist I

Nan McKay& Associates-CHA Contractor
05.2021 - 10.2021

Admin Clerk/Coordinator

Nan McKay& Associates- Chicago Housing Authority
03.2017 - 05.2021

Student worker/Building Services

Southern IL University
01.2016 - 05.2016

Key Carrier, Sales Associate

Payless Shoe Source #1309
05.2013 - 08.2014

Bachelor of Science-Speech Communication -

Southern Illinois University

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Chanel Harrison