Chanel Holley
New Britain
Summary
Dedicated Sterile Processing Technician with expertise in steam sterilization and decontaminating surgical instruments at Hartford Health Care. Proven ability to enhance patient safety through meticulous attention to detail and effective communication. Skilled in managing complex scheduling and insurance verification, ensuring seamless operations in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sterile Processing Technician
Hartford Health Care, Primary Care Physcians
Meriden, CT
01.2025 - Current
- Decontaminate and inspect surgical instruments to ensure patient safety
- Assemble surgical instrument trays and prepare case carts
- Inspect vendor trays and prepare urgent instruments for surgery
- Test VPRO, sterilizers, washers, and sonic machines
- Peel pack and wrap surgical instruments and trays
- Restock equipment and maintain sterile processing areas
- Systems used: Epic, SPM
Front Desk Receptionist
Arrl, The National Association For Amateur Radio
Newington, CT
08.2023 - 01.2024
- Process payments, membership extensions, and refunds
- Update and maintain customer/member records
- Assist with volunteer coordination and administrative tasks
- Support supervisors and team with projects and workload
Customer Service Representative
ConnectiCare
Farmington,CT
08.2022 - 07.2023
- issues efficiently through various communication channels.
- Assisted team in maintaining accurate records of customer interactions and transactions.
- Provided support to customers regarding policy details, claims processing, and benefits information.
- Adapted quickly to changes in p and technologies to improve service delivery.
Front Desk Receptionist
Orthopedic Associates of Middletown
Middletown, CT
04.2022 - 08.2022
- Scheduled MRIs, X-rays, ultrasounds, and physical therapy
- Verified insurance and processed authorizations
- Managed front desk operations, faxing, and patient check-in/out
- Systems used: ModMed, TheraOffice, WebPT
BSR
Trinity Health of New England
Glastonbury, CT
07.2021 - 04.2022
- Scheduled cardiology, orthopedic, and primary care appointments
- Checked patients in/out and confirmed appointments
- Managed work queues and follow-ups
- Systems used: Epic
Education
Sterile Processing
Trinity Community College
Farmington, CT05.2024
Medical Coding And Billing
American Institute of Business
Newington, CT05.2021
High School Diploma -
New Britain High School
New Britain, CT06.2010
Skills
- Steam sterilization
- Decontaminating surgical instruments
- High-level disinfection
- Decontamination procedures
- Customer Service
- Medical Scheduling
- Insurance Verification
- Claims & Reimbursements
- Sterile Processing
- Epic, Salesforce, SPM
- Multitasking
- Time Management
- Communication
- Attention to Detail
Certification
BLS
CRCST
Timeline
Sterile Processing Technician
Hartford Health Care, Primary Care Physcians
01.2025 - Current
Front Desk Receptionist
Arrl, The National Association For Amateur Radio
08.2023 - 01.2024
Customer Service Representative
ConnectiCare
08.2022 - 07.2023
Front Desk Receptionist
Orthopedic Associates of Middletown
04.2022 - 08.2022
BSR
Trinity Health of New England
07.2021 - 04.2022
Sterile Processing
Trinity Community College
Medical Coding And Billing
American Institute of Business
High School Diploma -
New Britain High School