CHANEL Holt
Fulshear,TX
Summary
Dedicated and results-driven healthcare professional with extensive experience in supervisory roles. Proven track record of effectively leading and managing teams to deliver high-quality member care and operational excellence. Skilled in developing and implementing strategies to improve efficiency, productivity, and member satisfaction. Strong leadership, communication, and problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Supervisor Member Engagement
Molina Healthcare
11.2023 - Current
- Oversaw daily department operations, ensuring efficient workflow and timely task completion.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Led team of 7, managing special projects and improving workflow productivity.
- Ad hoc Projects
Senior Specialist Medicare Member Engagement
Molina Healthcare
09.2023 - 12.2023
- Coordinated with departments to ensure timely resolution of complaints.
- Addressed member issues requiring escalation and liaised with stakeholders efficiently.
- Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Supported department leadership in implementing new policies, procedures and controls.
- Verified accuracy and effectiveness of reporting processes, effectively using a sharepoint to track and model data for management review.
Specialist Medicare Member Engagement
Molina Healthcare
10.2022 - 09.2023
- Welcomed and onboarded newly enrolled members to their Medicare plan, ensuring a smooth transition and positive experience
- Verified that members received all necessary materials before plan commencement, guaranteeing they had comprehensive information about their benefits
- Educated members on their benefits and provided guidance to help them make informed decisions about their healthcare coverage
- Ensured a seamless member journey by proactively addressing any issues or concerns and delivering exceptional customer service
- Conducted daily calls to assist members, completed health risk assessments, and facilitated the processing (SSBCI) benefits.
Supervisor
Optum
08.2016 - 01.2020
- Monitored workflow to improve employee time management and increase productivity.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Implemented training programs to improve team performance and ensure compliance
- Increased team productivity through strategic planning and coaching
Education
High School Diploma -
Jordan High School
Long Beach, CA06.2011
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Critical Thinking
- CCA
- Epic
- Salesforce
- KPIs
- Reporting
- CMS
- Problem-Solving
- Teamwork and Collaboration
Timeline
Supervisor Member Engagement
Molina Healthcare
11.2023 - Current
Senior Specialist Medicare Member Engagement
Molina Healthcare
09.2023 - 12.2023
Specialist Medicare Member Engagement
Molina Healthcare
10.2022 - 09.2023
Supervisor
Optum
08.2016 - 01.2020
High School Diploma -
Jordan High School
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