Chanel Johnson
Bowling Green,OH
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Hardworking professional bringing a detail-oriented approach to food preparation and handling. A reliable individual possessing excellent communication and problem-solving strengths.
High-energy professional skilled at welcoming guests, maintaining entrances, and balancing server loads to optimize operations. Collaborative, hardworking, and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
6
6
years of professional experience
Work History
Housekeeper
Hilton Garden Inn Hotel
11.2023 - Current
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Observed proper use of chemicals when cleaning various surfaces.
- Changed bed linens and towels, and tidied up rooms.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Dusted and polished fixtures and cabinet hardware to maintain a sparkling appearance.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Responded to requests from guests regarding housekeeping needs.
- Moved beds, sofas, and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Communicated with customers about requests for additional supplies or cleaning services.
Customer Service Representative
Sutherland Global
09.2022 - 08.2023
- Strengthened customer retention by offering discount options.
- Surpassed sales goals through the implementation of successful marketing strategies.
- Improved customer service wait times to mitigate complaints.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Answered inbound calls, chats, and emails to facilitate customer service.
- Collected deposits or payments and arranged for billing.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Line Cook
Rui Hotel
11.2022 - 04.2023
- Inspected equipment for cleanliness before use every shift.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Monitored product freshness and rotation dates to maintain quality assurance standards.
- Adhered to sanitation policies at all times when handling food products.
- Ensured that all dishes were prepared according to recipe specifications.
- Assisted in prep work such as washing vegetables or butchering meat when needed.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
Server
Ultimate Dinning
08.2021 - 03.2022
- Stayed informed about daily specials, new menu items, and promotions.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Accurately recorded orders on the cash register and point-of-sale system.
- Checked food before serving it to customers.
- Took orders from customers accurately and promptly.
- Upheld high standards of sanitation by health department regulations.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Office Administrative Assistant
National Youth Service
07.2020 - 09.2020
- Scanned physical documents and uploaded them to encrypted databases for digital maintenance.
- Maintained accurate department and customer records.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Understood and followed oral and written directions.
Front Desk Receptionist
Richard Bowen
07.2018 - 07.2019
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Collated, bound and stored computer-generated reports.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Completed basic bookkeeping and document filing.
- Signed for packages, recorded deliveries and distributed to personnel.
- Greeted visitors entering establishment to determine nature and purpose of visit.
Education
High School Diploma -
Edwin Allen High School
06-2016
Skills
- Customer Service
- Administrative Support
- Front Office Management
- File Management
- File Organization
- Work Prioritization
- Listening Skills
- Hospitality Services
- Email and Telephone Decorum
- Oral and Writing Communication
- Scheduling
- Time Management
- Safe Food Handling
- Order Management
- Guest Engagement
- Food presentation
- Food Safety
- Recipe preparation
Timeline
Housekeeper
Hilton Garden Inn Hotel
11.2023 - Current
Line Cook
Rui Hotel
11.2022 - 04.2023
Customer Service Representative
Sutherland Global
09.2022 - 08.2023
Server
Ultimate Dinning
08.2021 - 03.2022
Office Administrative Assistant
National Youth Service
07.2020 - 09.2020
Front Desk Receptionist
Richard Bowen
07.2018 - 07.2019
High School Diploma -
Edwin Allen High School
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