Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
I love baking, designing cloths and housing, hiking, writing scrips, studying new skills,
Timeline
Generic
Chanel Johnson

Chanel Johnson

Santa Barbara,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Financial Advisor

Lidership Ingetrity Financ
08.2024 - Current
  • Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
  • Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
  • Established new client relationships by conducting thorough needs assessments during initial consultations.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
  • Worked with clients to support understanding of rationale and details of financial strategies.
  • Ensured compliance with industry regulations and company policies while serving clients'' best interests.
  • Worked closely with insurance providers to assess suitable coverage options tailored to individual client requirements for risk management purposes.

Customer Experience Manager

Five Below
06.2023 - 08.2024
  • Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Conducted regular performance reviews with team members, fostering professional growth and development.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Developed new employees and on-going performance assessment of current employees.
  • Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
  • Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Established performance and service goals and held associates accountable for individual performance.
  • Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
  • Increased employee retention through effective training and mentorship programs.
  • Spearheaded a process improvement project that identified inefficiencies within current workflows; implemented changes resulting in reduced handling time for customer inquiries.
  • Established cross-functional teams for improved communication between departments and better customer experiences.
  • Organized quarterly workshops for continuous skill development among team members, promoting a culture of excellence in customer service delivery.
  • Implemented data-driven strategies to identify areas needing improvement in the customer journey.
  • Analyzed customer feedback data to identify trends and areas for improvement.
  • Elevated customer satisfaction scores by implementing customer feedback loop that addressed concerns promptly.

Assistant Manager

Jimmy John's
11.2022 - 04.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Crew Member

Chick-fil-A
09.2022 - 11.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Stocked shelves to organize aisles in assigned department.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.

Education

No Degree - Financial Management

Integrated Leadership Finance
09.2024

High School Diploma -

Friandship Christan Academy
Tampa, FL
01.2021

Skills

  • Cross-Functional Collaboration
  • Voice of Customer Analysis
  • Customer Empathy
  • Training programs
  • Customer Journey Mapping
  • Procedure writing
  • Performance Evaluations
  • Training and Onboarding

Accomplishments

  • Supervised team of [Number] staff members.
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Documented and resolved [Issue] which led to [Results].

Certification

food certificate in food handling and covid awereness

I love baking, designing cloths and housing, hiking, writing scrips, studying new skills,

 Bake cakes for friends and familly birthdays and just for fun because i have a sweet tooth and love baking for the holidays, including designing i love to dressed how i feel and design a home aswell i believe that your home represents you and your personality!! and it should always make yourself and others feel at home. i love hiking and gardening because it give you a seance of grounding and peace also discipline and head space and keeps up intone with the planet. as for script writing its always been a dream of mine start my own movie industry, movie precode ,and make movies of my own and i've been writing moves since i was 5 years old and it gets me happy, excited!!! as for studying new skills i love to got to personal development seminar's and have certificates for each seminar's i went to and studying new majors to learn how to do this like fix a car of useful life skills that i can keep in my pocket for a rainy day, if i need it later in life or to help others.

Timeline

Financial Advisor

Lidership Ingetrity Financ
08.2024 - Current

Customer Experience Manager

Five Below
06.2023 - 08.2024

Assistant Manager

Jimmy John's
11.2022 - 04.2023

Crew Member

Chick-fil-A
09.2022 - 11.2022

No Degree - Financial Management

Integrated Leadership Finance

High School Diploma -

Friandship Christan Academy

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Chanel Johnson