Chanel Jones
Las Vegas,NV
Summary
Experienced with leading and managing operational teams to achieve optimal performance. Utilizes strategic planning and resource allocation to drive efficiency and productivity. Track record of implementing process improvements and fostering collaborative team environment. I have become accustomed to working in a hectic, fast-paced environment which requireshandling multiple jobs simultaneously with minimal supervision.
Overview
14
14
years of professional experience
Work History
Branch Operations Lead
Chase
09.2024 - Current
- As a Branch Operations Lead Trainee in Branch Banking, you collaborate with the Branch Manager, branch employees and One Chase colleagues to ensure customer financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory banking requirements
- A Branch Operations Lead Trainee is passionate about taking care of our customers and employees, providing an exceptional customer experience, and working with the Branch Manager to set the tone in the Branch
- A typical day consists of assisting customers and performing transactions
- You will also look for opportunities to make customers lives easier by setting up self-service options and building relationships
- Throughout the week, you will schedule time to review branch operations and share updated policy and procedures with branch employees
- This results in the business is adhering to control expectations
- Works with the Branch Manager to set the tone of the branch environment to provide an exceptional customer experience and a dynamic and engaging culture
- Engages clients as they enter the branch by welcoming them and making customers feel appreciated, performing transactions, managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings
- Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures
- Introduces customers to the branch team who will build relationships and assist with specialized financial needs
- Makes customers’ lives easier by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week
- Supports the Branch Manager with all aspects of branch operations, including loss control, compliance, and audit standards
Associate Banker
Chase
03.2020 - 09.2024
- As an Associate Banker in Branch Banking, you will contribute significantly to the success of the branch by delivering exceptional customer experiences
- You will build long-lasting relationships with clients by sharing product knowledge and solutions as well as introducing them to our licensed bankers
- Engages clients as they enter the branch by welcoming them and making them feel appreciated, including managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings
- Helps clients with everyday transactions such as deposits, withdrawals, payments, reordering a debit card, setting up a direct deposit or helping update their address accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirements
- Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want
- Assists clients and the branch team by helping with new account openings when needed
- Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures
Front End Cashier/Food Court
Costco Wholesale
11.2015 - 11.2019
- Duties include greeting customers, completing financial transaction, implementing store policies, handling coupons and gift cards, maintaining the front desk area clean and organized and counting cash at the end of the shift
- Prepares and sells food and drinks to customers, pulls and stock supplies and ingredients, cleans kitchen area and provide prompt and courteous member service
Guest Service Receptionist
Extended Stay America
08.2014 - 10.2015
- Assisting guests by processing reservations, registration, payment and departures with company guidelines and procedures
- Collect all guest relevant information and treat them with respect and kindness
- Responsible for accounting all cash, check, credit card and city ledger accounts through the property management system
- Setup maintenance and take down of the breakfast when required by time of day
- Maintaining and organize a clean work area behind the front desk, lobby and guest area
Merchandising Team Associate
Burlington Coat Factory
08.2014 - 05.2015
- The Merchandising Team Associate is responsible for the timely flow of merchandise from the receiving area to the sales floor, ensuring the sales floor is continuously well-stocked with new receipts and merchandised according to company standards
Stockroom Manager
Abercrombie & Fitch Co.
11.2012 - 10.2013
- Supervised approximately 20-25 stockroom employees at a time during each shift
- In charge of shipment and transfers
- Maintained cleanliness and store appearance by organizing the merchandise on the floor and in the stockroom
- Provided customer consumers if we did not have the items they desired on hand
Impacter
Hollister Co.
08.2011 - 11.2012
- Provided customer service by following the presentation standards of the merchandise to enhance store appearance and increase sales
- Prepared floor sets and folded clothing in the stockroom
- Monitored stock and inventory by processing clothing shipments, completing EUSRs (electronic units sold reports), and tagging clothing
Education
Associates of Science - Radiography
Broward College
Davie, FL03.2025
High School Diploma -
Coconut Creek High School
Coconut Creek, FL06.2010
Skills
- Excellent problem-solving abilities
- Hands-on and proactive
- Comfortable with change
- Excellent communication skills
- Excellent attention to detail
- Detailed documentation
- Minimal supervision
- Fast learner
- Knowledge of general office procedures
- Strong commitment to quality customer service
- High professional standards
- Dependable
- Resourceful
- Acknowledgment of customer needs
Timeline
Branch Operations Lead
Chase
09.2024 - Current
Associate Banker
Chase
03.2020 - 09.2024
Front End Cashier/Food Court
Costco Wholesale
11.2015 - 11.2019
Guest Service Receptionist
Extended Stay America
08.2014 - 10.2015
Merchandising Team Associate
Burlington Coat Factory
08.2014 - 05.2015
Stockroom Manager
Abercrombie & Fitch Co.
11.2012 - 10.2013
Impacter
Hollister Co.
08.2011 - 11.2012
High School Diploma -
Coconut Creek High School
Associates of Science - Radiography
Broward College
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