Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Chanel Jones

Charlotte,NC

Summary

  • Detail-oriented professional with over 7 years of experience in Leave Administration, specializing in FMLA, ADA, and state-specific leave laws. Proven track record in case management and claims processing, ensuring compliance with federal and state regulations. Proficient in HRIS and leave administration systems, with strong skills in reporting and data management. Recognized for maintaining confidentiality and providing exceptional support to employees throughout the leave process.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Leave of Absence Specialist

Charter Communications
Charlotte, NC
02.2022 - Current
  • Administer leave programs and policies in accordance with applicable federal and state employment laws (FMLA, ADA, USERRA, Pregnancy Discrimination Act, etc.)
  • Conduct policy training sessions for HRBP’s, improving compliance with company HR policies.
  • Partner effectively with HR, payroll, benefits, and managers to coordinate leave approvals, ensure accurate pay/benefits continuation, and streamline employee communications.
  • Oversee all aspects of leave programs and vendors, including case management and administrative processes of the cases and claims.
  • Collaborate with workers' compensation claims adjuster, medical professionals and legal counsel to support return-to-work or restricted duty.
  • Serve as the subject matter expert for the leave programs in alignment and under the general direction and guidance of HR leadership.
  • Partner closely with HR on all escalated leave cases, accommodations and workers' compensation claims.
  • Meet regularly with HR to review claims' status and develop strategies for resolution.
  • Make recommendation to HR in support of the interactive ADA process and the individual assessment of each ADA accommodation request.
  • Act as a liaison between business stakeholders, employees and third-party administration vendor.
  • Provide leadership in the integration and implementation of complex programs, services and/or initiatives within the Leaves team.
  • Provide consultation, direction and support to business units and HR as it relates to the Leave of Absence Program.
  • Proactively seek information to stay current on regulatory and industry changes.
  • Partner with Benefits Team on changes to Charter’s policy and plan design to improve LOA program and the administration of the plans.
  • Ensure compliance with applicable government regulations.

Leave of Absence Coordinator- Team Lead

Charter Communications
Charlotte, NC
10.2019 - 02.2022
  • Provide support to LOA Coordinators with the processing and administration of FMLA, ADA, STD, LTD and state-specific leave requests.
  • Coordinate and assist with training new hires on Leave of Absence and Workers Compensation and ADA.
  • Responsible for handling escalations in a timely manner to ensure an effective end user experience while remaining engaged in resolving the issue.
  • Provide ongoing and back up support for escalations received by LOA Coordinators.
  • Assist with presenting alternatives and making recommendations to HR for process improvements in the Leave of Absence realm.
  • Coordinate monthly calls with vendors 3rd party LOA vendors as well as HR to discuss escalations, best practices, and implement new processes when needed.
  • Provide guidance to HR and local leaders on leave of absence processes, policies and state regulations.
  • Apply knowledge of HR programs, policies and benefit plans to quickly resolve HR/Employee issues or concerns.
  • Support HR field personnel with expertise in data management and guidance on HR Self Service tool.
  • Provide expertise on complexity of data fields in PeopleSoft.
  • Provide excellent customer responsiveness to calls/communications received from Human Resources (HR), HR Center of Excellence (COE) staff, and employees.

Sr. Leave of Absence Coordinator

Charter Communications
Charlotte, NC
03.2017 - 10.2019
  • Assist with timekeeping by coding time cards for employees on Workers Compensation and when applicable, FMLA leaves of absences to maintain and ensure continuation of pay for employees.
  • Assist with updating employees’ leave status for Workers Compensation claims upon injury and act as the liaison for the duration of the leave by assisting vendors, answering inquiries, addressing concerns, advising of processes, and managing timekeeping for the Elimination Period.
  • Assist with coordinating employee requests for FMLA, ADA, STD, LTD and state-specific leave programs.
  • Act as primary point of contact for HRBP’s, providing clear communication and guidance on leave eligibility, procedures and return-to-work requirements.
  • Manage a high-volume case load of leave requests and escalations.

Sr. HR Benefits Analyst

AON Hewitt
Charlotte, NC
08.2012 - 03.2017
  • Processed and resolved various human resource issues relating to personnel activities such as payroll, timekeeping, HR administration, learning and performance management, compensation, recruiting, workforce administration, health and insurance, 401K, pension and leave of absence.
  • Fluent in support tools such as Applicant Tracking Systems (Workday), Siebel, HR Data Systems (PeopleSoft), Lotus Notes, SharePoint and the Case Management Tracking Systems (HR Help Desk).
  • Demonstrates accuracy, courtesy and professionalism to resolve customer issues with one call resolution in a high call volume environment.
  • Assist with Leave of Absence, Workers Compensation, Benefits Plan options, Benefits eligibility, Enrollment, on boarding administration including background checks, and routine HR questions.
  • Responsible for investigating, escalating and resolving customer issues or concerns in a timely manner while adhering to Service Level Agreements.
  • Applies knowledge of HR programs, policies, Benefit plans, to quickly resolve customer issues or concerns.
  • Counsel on Leaves of Absence such as FMLA, Short Term and Long Term Disability.
  • Assist with coordination of health benefits for employees.

Education

High School -

Central Cabarrus High School
North Carolina

Journalism And Mass Communication

North Carolina A&T State University
North Carolina

Skills

  • Program administration and compliance
  • FMLA and ADA coordination
  • Case management strategies
  • Workers' compensation oversight
  • Effective communication
  • HR policy collaboration
  • Leave program administration
  • Absence management

Accomplishments

  • National Honor Society
  • HOSA And FBLA

Certification

DMEC Microcredential -ADA Accommodation Process

Timeline

Leave of Absence Specialist

Charter Communications
02.2022 - Current

Leave of Absence Coordinator- Team Lead

Charter Communications
10.2019 - 02.2022

Sr. Leave of Absence Coordinator

Charter Communications
03.2017 - 10.2019

Sr. HR Benefits Analyst

AON Hewitt
08.2012 - 03.2017

High School -

Central Cabarrus High School

Journalism And Mass Communication

North Carolina A&T State University

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