Chanel Jones
Montgomery
Summary
Dynamic professional with extensive experience in guest services and retail operations, notably at PCI Gaming Wind Creek Casino. Proven ability to enhance customer satisfaction through effective communication and attention to detail. Skilled in food safety and handling, with strong leadership capabilities to drive team performance and ensure operational excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Spa Attendant
PCI Gaming Wind Creek Casino
Wetumpka
09.2025 - Current
- Checked guests in and ensured prompt service delivery.
- Ensured guest comfort by addressing needs and preferences.
- Maintained cleanliness and organization of facilities throughout shifts.
- Served beverages while fostering a peaceful environment for guests.
Bakery Assistant Manager
Publix
Montgomery
06.2021 - 05.2025
- I am responsible for providing premiere customer service to all of our guests.
- I have the responsibility ordering product for the department, organizing the department, and assigning roles to other associates.
- I have the responsibility of opening and closing the department as well as resetting for sign changes.
- I am able to follow a plan-o-gram to make sure product is placed correctly.
- I am responsible for making sure my team is following proper directions to make sure our products are prepared, labeled, and placed correctly.
Front Desk Agent/Concierge
Hampton Inn DTC South
Centennial
04.2018 - 12.2018
- Managed front desk operations, ensuring guest satisfaction and confidentiality.
- Checked guests in and out efficiently, handling building keys and reservations.
- Answered phone inquiries, transferring calls as necessary for streamlined communication.
- Greeted guests warmly, addressing questions and concerns to enhance overall experience.
- Processed cash and credit card transactions accurately to maintain financial integrity.
- Executed food preparations, maintained cleanliness, and served meals in a small kitchen environment.
Sales Associate
Destination Maternity
Englewood
05.2017 - 12.2017
- I work as a part time sales associate at Destination Maternity.
- I work at the cash register as well as on the sales floor.
- I help expecting mothers find what they need to look their best while pregnant.
- I also keep the store area and work space neat, clean, and very organized.
- I am also experienced in sizing women for the right bra sizes.
- At the end of my shift at night I am responsible for closing down all registers and making the deposit for the evening.
- I have the responsibility of opening and closing the store.
- I have experience with putting our daily shipment away as well as logging into the system as received.
Sales Associate
buy buy BABY
Aurora
10.2016 - 05.2017
- Assisted customers in selecting optimal products for newborns and toddlers.
- Greeted and checked out customers at the register, ensuring efficient service.
- Provided product recommendations based on customer needs and preferences.
- Managed baby registry tasks, enhancing customer experience in-store.
- Oversaw furniture department inquiries, guiding customers to suitable options.
- Held responsibility for key overrides on transactions, streamlining register operations.
- Strived to ensure every customer left satisfied with their shopping experience.
- Maintained a welcoming environment to foster positive interactions and loyalty.
Secretary
Dora 1040 Tax Service
Selma
12.2015 - 04.2016
- I was responsible for answering phone calls, answering questions, and filling paperwork.
- I ran errands and kept the office clean.
- I helped clients fill out their 'New Client Paperwork', and also keep them comfortable.
- I was responsible for issuing checks and making sure the right client received and signed for the right check.
- I had to keep filled papers in order and together, greet and make clients feel welcomed and at home.
Education
Bachelor of Arts - 2D Animation
Rocky Mountain College of Art & Design
Denver, CO05-2029
High School Diploma -
Jefferson Davis High School
Montgomery, AL05.2010
Skills
- Guest services and relations
- Food safety and handling
- Cake decorating expertise
- Computer operation skills
- Customer service excellence
- Planogram development
- Microsoft Office proficiency
- Multitasking abilities
- Assistant manager experience
- Leadership capabilities
- Phone management skills
- Effective phone communication
- Hotel industry experience
- Point of sale (POS) systems
- Inventory control and management
- Word processing expertise
- Retail operations knowledge
- Instruction following ability
- Attention to detail skills
- Microsoft Excel proficiency
- Multi-line phone system operation
- Food preparation techniques
- Writing proficiency
Certification
- Driver's License
- Food Handler Certification
Languages
English
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Spa Attendant
PCI Gaming Wind Creek Casino
09.2025 - Current
Bakery Assistant Manager
Publix
06.2021 - 05.2025
Front Desk Agent/Concierge
Hampton Inn DTC South
04.2018 - 12.2018
Sales Associate
Destination Maternity
05.2017 - 12.2017
Sales Associate
buy buy BABY
10.2016 - 05.2017
Secretary
Dora 1040 Tax Service
12.2015 - 04.2016
Bachelor of Arts - 2D Animation
Rocky Mountain College of Art & Design
High School Diploma -
Jefferson Davis High School