Chanel Joseph
Bronx
Summary
Motivated and client-focused professional with strong experience in customer service, relationship building, and problem resolution. Adept at engaging with diverse individuals, understanding their needs, and providing tailored solutions. Skilled in communication, conflict resolution, and creating positive client experiences. Proven ability to thrive in fast-paced environments, manage multiple responsibilities, and work collaboratively to achieve business goals.
Overview
5
5
years of professional experience
Work History
Childcare Provider
Private Family Care
03.2021 - Current
• Built strong relationships with children and parents, demonstrating reliability, trust, and excellent communication.
• Supported development of communication and problem-solving skills through structured activities.
• Maintained a safe, organized environment while balancing multiple responsibilities.
• Collaborated with parents to meet specific goals, reinforcing teamwork and accountability.
Sales Associate
Central Park Zoo
06.2023 - 08.2023
• Delivered exceptional customer service by assisting guests with ticket purchases and memberships, ensuring a seamless experience.
• Partnered with team members to address and resolve guest issues quickly, promoting trust and satisfaction.
• Handled cash and electronic transactions with accuracy and accountability.
• Educated guests about membership benefits, improving customer engagement and loyalty.
Education
Undergraduate Coursework -
Manhattan University
Bronx, NYBachelor - Psychology
City College
Manhattan, NY06-2026
Skills
- Customer & Client Focus / Relationship Building
- Being able to engage clients, build trust, and maintain ongoing relationships
- Listening well, asking probing questions to understand clients’ financial goals and life priorities
- Adaptability & Learning Agility
- Comfortable learning new technology platforms, adapting to change
- Professionalism & Ethical Judgment
- Behaving in line with the bank’s risk culture, doing what’s right for clients and the bank
- Understanding compliance, regulatory standards, privacy, etc
Timeline
Sales Associate
Central Park Zoo
06.2023 - 08.2023
Childcare Provider
Private Family Care
03.2021 - Current
Undergraduate Coursework -
Manhattan University
Bachelor - Psychology
City College
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