CHANEL JOVEL
Banks,Oregon
Summary
Detail-oriented financial services professional seeking a position in insurance account processing and revenue cycle operations. Bringing over four years of experience in transaction management, customer service, account documentation, and interdepartmental communication. Skilled in resolving discrepancies, performing quality reviews, and maintaining compliance with policies and regulations. Committed to accuracy, timely problem resolution, and delivering exceptional service in fast-paced, production-based or remote environments
Overview
5
5
years of professional experience
Work History
Teller
OnPoint Community Credit Union
06.2025 - Current
- Provide front-line, in-person service to members while accurately processing daily financial transactions
- Handle cash transactions including deposits, withdrawals, loan payments, and account transfers
- Balance cash drawer daily and ensure all transactions reconcile accurately
- Research and resolve account discrepancies, payment issues, and transaction errors
- Communicate regularly with Mortgage and Loan Departments to resolve account issues, payment questions, escrow-related inquiries, and loan servicing concerns
- Answer account-related questions and assist members with routine financial needs
- Maintain strict confidentiality and comply with banking regulations and internal policies
- Perform account maintenance and insurance/non-owner (NO) audits across multiple account types, including business accounts, representative payee accounts, employer accounts, and consumer accounts
- Opened fraud disputes and communicated with internal Fraud Departments to document claims, provide supporting information, and track resolution status
Member Service Representative
Mountain America Credit Union
03.2025 - 06.2025
- Built strong member relationships while providing accurate, compliant account support
- Processed loan payments and updated account balances with precise documentation
- Researched account history to resolve discrepancies and support timely issue resolution
- Opened and serviced IRA and Certificate of Deposit (CD) accounts, ensuring proper documentation, disclosures, and regulatory compliance
- Communicated with the Collections Department regarding charged-off loans and delinquent accounts
- Coordinated with third-party repossession companies to relay account status, payment activity, and required documentation
- Responded to member inquiries regarding loan terms, eligibility, and billing procedures
- Maintained strict adherence to credit union policies, regulatory requirements, and confidentiality standards
- Collaborated with multiple departments to ensure accurate and timely account resolution
Post Office Worker
Mailing and More
04.2024 - 03.2025
- Processed passport applications accurately and in full compliance with federal and USPS requirements
- Assisted customers with form completion, identity verification, and documentation review
- Ensured all required documents were current, complete, and adhered to USPS rules and regulations prior to submission
- Performed quality checks and resolved documentation discrepancies to prevent processing delays
- Managed PO Box services, including setup, renewals, and troubleshooting access issues
- Provided consistent front-line customer service while maintaining a professional and compliant environment
Receptionist
Four Seasons Realty
05.2021 - 04.2024
- Served as the primary point of contact for prospective buyers and sellers, delivering clear, professional communication in person and over the phone
- Conducted warm outbound and inbound calls to follow up on online inquiries, open house sign-ins, and lead lists
- Clearly explained property availability, pricing, and real estate services while setting appointments and managing client expectations
- Coordinated and documented property showings and appointments between clients and real estate agents
- Managed high volumes of phone calls and emails while prioritizing time-sensitive inquiries
- Maintained accurate and detailed documentation in CRM systems, including client communications, lead status, appointment schedules, and property interactions
- Routed inquiries to appropriate agents and departments with thorough notes to ensure continuity of service
- Supported agents with administrative tasks requiring accuracy, organization, and attention to detail
Skills
Account Transaction Processing & Documentation
Billing, Payments, & Balance Resolution
Customer & Third-Party Communication
Data Entry Accuracy & Quality Assurance
Appeals, Research, & Issue Resolution
Policy, Procedure & Compliance Adherence
Aged Account Prioritization
Confidential Information Handling (HIPAA-adjacent environments)
Microsoft Office (Excel, Word, Outlook)
Remote Work & Virtual Team Collaboration
Process Improvement & LEAN Mindset
Bilingual: English & Spanish
Timeline
Teller
OnPoint Community Credit Union
06.2025 - Current
Member Service Representative
Mountain America Credit Union
03.2025 - 06.2025
Post Office Worker
Mailing and More
04.2024 - 03.2025
Receptionist
Four Seasons Realty
05.2021 - 04.2024