Chanel Kneisley
Lubbock,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Store Manager
Tea2go
03.2017 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Developed and implemented successful staff incentive programs to motivate employees.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
Associate of Arts - Business Administration And Management
South Plains College
Levelland, TX05.2010
High School Diploma -
Coronado High School
Lubbock, TX05.2006
Skills
- Supply Ordering
- Retail Inventory Management
- Store Merchandising
- Customer Service Management
- Employee Training
- Personnel development
- Shift Scheduling
- Store operations
- Performance Reviews
- Systems and software expertise
- Inventory Oversight
- Accurate Cash Handling
- Culture development
- Leading Staff Meetings
- Team Leadership
- Bank and Safe Deposits
- Work Planning and Prioritization
- Employee Scheduling
- Accurate money handling
- Opening and closing procedures
- Delegating Work
- Problem-Solving
- Customer Service
- Sales expertise
- Cash Management
- Store displays
- Inventory Management
- Security System Monitoring
- Bank deposit procedures
- Store Opening and Closing
- Staff Supervision
- Training and mentoring
- Inventory Control
- Policies and Procedures
- Multitasking and Organization
- Team motivation
- Friendly and Positive
- Operational Efficiency
- Employee Terminations
- Outstanding communication skills
- Staff Management
Timeline
Store Manager
Tea2go
03.2017 - Current
Associate of Arts - Business Administration And Management
South Plains College
High School Diploma -
Coronado High School