Summary
Overview
Work History
Education
Skills
Timeline
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Chanel Lewis

FORT WAYNE,IN

Summary

Effective Student committed to learning, developing skills in communication, computer skills, and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects. High-energy Student Volunteer currently finalizing a bachelor's degree in Studio 2D art with a minor in art history, and prepared to contribute to organizational success while developing new skills and gaining real-world experience. Highly organized and responsible with strong communication and critical thinking skills. Skilled at using educational knowledge and industry expertise to achieve high productivity. Ready to develop new skills and grow knowledge by gaining practical experience. Quick learner familiar with common software applications such as Windows, Office, and Adobe.

Overview

12
12
years of professional experience

Work History

Service Center Support

Fedex Freight
Fort Wayne, IN
06.2022 - Current
  • Perform administrative/clerical functions, including but not limited to, maintaining files, copying, imaging, answering phones, data entry, sorting/ distributing mail and/or packages
  • Verify and complete required documentation and reports
  • Provide accurate information and assistance to customers, which includes determining pick-up and/or delivery needs, problem resolution, updating systems to meet customer special handling requirements, selling company services and provide potential leads to sales
  • Enter freight shipment information into computer system to include, but not limited to, accurately status shipments, generate freight bills and/or correct freight bills, etc.
  • Administer freight pick-up process, as required
  • Review drivers’ Hours-of-Service logs to ensure accuracy, as required, report discrepancies to appropriate leadership member
  • Reconciled cash and checks collected, prepare deposits and prepare COD check remittance to customers, as required
  • Comply with all applicable laws/regulations, as well as company policies/procedures
  • Perform other duties as required
  • Perform administrative/clerical functions, including but not limited to, maintaining files, copying, imaging, answering phones, data entry, sorting/ distributing mail and/or packages
  • Verify and complete required documentation and reports
  • Provide accurate information and assistance to customers, which includes determining pick-up and/or delivery needs, problem resolution, updating systems to meet customer special handling requirements, selling company services and provide potential leads to sales
  • Enter freight shipment information into computer system to include, but not limited to, accurately status shipments, generate freight bills and/or correct freight bills, etc.
  • Administer freight pick-up process, as required
  • Review drivers’ Hours-of-Service logs to ensure accuracy, as required, report discrepancies to appropriate leadership member
  • Reconciled cash and checks collected, prepare deposits and prepare COD check remittance to customers, as required
  • Comply with all applicable laws/regulations, as well as company policies/procedures
  • Perform other duties as required

Style Associate

Target
Fort Wayne, IN - Indiana
07.2020 - 04.2022
  • Follows visual standards and maintained visually enticing display of merchandise
  • Keeps sales floor stocked and visually enticing while following company standards
  • Handles all aspects of customer service including cash register operations, fitting room service, assists and engages customers with navigating up to date fashion and home-brand clothing lines
  • Pays close attention to sale patterns to maintain high demand product flow
  • Trains and prepares new soft-line associates
  • Fluent in all aspects of soft-line and hardline departments
  • Knowledgeable in markdowns and routines
  • Utilize skills in color theory and composition to determine best visual impact
  • Created plans and communicated deadlines to complete projects on time
  • Learned new skills and applied to daily tasks to improve efficiency and productivity
  • Identified issues, analyzed information and provided solutions to problems
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Maintained energy and enthusiasm in fast-paced environment
  • Collaborated with team members to achieve target results
  • Led projects and analyzed data to identify opportunities for improvement
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Used coordination and planning skills to achieve results according to schedule
  • Received and processed stock into inventory management system
  • Exceeded goals through effective task prioritization and great work ethic

Store & Warehouse Associate

Sundberg America
Fort Wayne, IN
09.2019 - 05.2020
  • Managed inventory control, cash control and store opening and closing procedures
  • Received and properly stocked merchandise from inbound shipments
  • Executed proper housekeeping duties throughout store and stockroom
  • Data entry and fluent use of Epicor software
  • Fulfillment of online and in-store orders
  • Ability to analyze appliance blue prints to determine part inquired by customer
  • Regularly checked on clients to ensure satisfaction of services
  • Expanded client base by recruitment of new clientele
  • Maintain client base, finances, banking, and recruitment of clientele
  • Deliver monthly inventory inspections by assessing inventory control methods and tracked sales to ensure accurate account of demanded hardware
  • Performed statistical analyses to gather data for operational and forecast team needs
  • Supervised guests at front counter, answering questions regarding products
  • Completed point of sale opening and closing procedures
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
  • Reconciled daily sales transactions to balance and log day-to-day revenue
  • Evaluated suppliers to maintain cost controls and improve operations

Soft-Lines Associate

Walmart
Fort Wayne, IN
10.2018 - 01.2019
  • Maintained sales floor in accordance with store visual standards
  • Executed proper housekeeping duties throughout store and stockroom
  • Upheld visually enticing array of merchandise to allure guests
  • Followed routine markdown and clearance procedures
  • Monitored and assisted with fitting room duties
  • Sustained sales floor at all times with inventory with visually aesthetic layouts
  • Resolved problems, improved operations and provided exceptional service
  • Developed and maintained courteous and effective working relationships
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Used coordination and planning skills to achieve results according to schedule
  • Received and processed stock into inventory management system
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Demonstrated respect, friendliness and willingness to help wherever needed

Store Associate

Michaels
Fort Wayne, IN - Indiana
03.2018 - 10.2018
  • Received and properly stocked merchandise from inbound shipments
  • Improved engagement between customers and product by practicing visual standards
  • Handled all aspects of customer service including financial transactions and responding to questions
  • Utilized fluent knowledge of different art mediums to assist and support guest achieve wanted results of desired projects
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention
  • Informed customers of current store promotions to encourage additional sales purchases
  • Answered questions about store policies and addressed customer concerns
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
  • Displayed merchandise by arranging in appealing ways to boost sales
  • Used POS system to process sales, returns, online orders and gift card activations
  • Greeted customers, helped locate merchandise and suggested suitable options
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
  • Managed efficient cash register operations
  • Increased business sales utilizing educational background in studio art
  • Maintained up-to-date knowledge of store sales, payment policies and security standards
  • Stocked merchandise, clearly labeling items and arranging according to size or color
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
  • Created inviting environment for customers by maintaining store organization and cleanliness as well as the same respect for the stock room
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages

Office Assistant

Home Rooms Furniture
Fort Wayne, IN - Indiana
08.2017 - 10.2018
  • Completed clerical tasks such as filing, copying and distributing mail
  • Maintained clean office environment
  • Provided clerical support, addressing routine and special requirements
  • Streamlined document processing to improve traceability
  • Verified accuracy of business records by consistently updating customer information
  • Executed record filing system to improve document organization and management
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff
  • Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted
  • Strategically distributed administrative tasks amongst sales staff and provided guidance to promote performance

Recieving

Burlington Coat Factory
Fort Wayne, IN
01.2018 - 07.2018
  • Receive and unload merchandise from incoming shipments
  • Prepares new merchandise for floor
  • Stocks floor in accordance to required visual standards
  • Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment
  • Placed, tagged and secured merchandise in diverse designated areas
  • Restocked products and rotated items according to standard procedures
  • Coordinated warehouse organization scheme and product placements

Farmhand & Florist

Country Garden Farm And Market
Roanoke, IN
05.2017 - 07.2017
  • Germinated flower stems from seed
  • Replanted mature stems in field
  • Hand-harvested and personally arranged flowers for local farmer’s markets
  • Harvested vegetables daily from field and greenhouses
  • Cleaned and prepared harvests for order fulfillments
  • Fulfilled and delivered harvests to local Co-Ops, restaurants, and Health stores
  • Replenished fatigued garden-plots with new plant-offspring
  • Fluent of all seasonal options grown for visiting customers and dependent local businesses
  • Identified weeds, pests and plants to determine application and selection of fertilizers and pesticides
  • Planted crops in fields, helping farmers distribute seeds and plan harvesting schedules
  • Tended to crops such as fruit trees, vegetable plants, medicinal plants and herbs
  • Checked farmland for issues in need of attention, such as fences to mend and broken pipes to fix
  • Watered plants during growing seasons and closely monitored crops for growth progress or issues
  • Cultivated soil, sowed crops and controlled weeds by slashing or chemical spraying

Apparel Clerk

Goodwill Industries
Fort Wayne, IN - Indiana
03.2012 - 04.2017
  • Accepted and graded donations
  • Maintained organization of warehouse and sales floor
  • Handled all aspects of customer service
  • Trained new employees as well as mentored Neurodivergent/Autistic Coworkers
  • Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks
  • Displayed and organized products in store to help customers locate products easily
  • Operated cash register and maintained correct balance in drawer
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Offered expertise in inventory management and current stock levels to internal teams and management to facilitate accuracy and product availability

Activewear Associate

Dicks Sporing Goods
Fort Wayne, IN
08.2014 - 12.2015
  • Maintained visual standards held by Nike, Adidas, Under Armor, & Reebok
  • All aspects of exceptional customer service
  • Processed freight and maintained, stocked inventory on sales floor
  • Offered credit line opportunities to guests
  • Fluent in brand capabilities for different athletes
  • Improved operations through consistent hard work and dedication
  • Offered friendly and efficient service to customers, handled challenging situations with ease
  • Identified issues, analyzed information and provided solutions to problems
  • Demonstrated respect, friendliness and willingness to help wherever needed

Sales Associate

Victoria's Secret
Fort Wayne, IN - Indiana
03.2014 - 08.2014
  • Maintained exceptional customer service
  • Stayed fluent in all details and information of merchandise in order to best serve guests
  • Capable of recommending correct product to best suit guests’ comfort and needs
  • Improved engagement between customers and product by practicing visual standards
  • Upheld sales floor visual standards
  • Promoted new products and promotions to guests
  • Offered option of credit lines to guests
  • Prepared merchandise for sales floor by pricing or tagging
  • Engaged with customers to build rapport and loyalty
  • Helped customers locate products and checked store system for merchandise at other sites
  • Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line
  • Processed product returns and assisted customers with other selections
  • Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives
  • Provided positive first impressions to welcome existing, new and potential customers
  • Increased sales by offering advice on purchases and promoting additional products
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations
  • Solved customer challenges by offering relevant products and services
  • Recommended accessories and complementary purchases to boost revenue

Education

Bachelor of Arts - Studio Arts

Indiana University - Purdue University Fort Wayne
Fort Wayne, IN
05.2025

Bachelor of Arts - Studio Arts

University of Saint Francis - Fort Wayne
Fort Wayne, IN
2024

Skills

  • Proficient with Windows, Microsoft Office, and Adobe Photoshop
  • Strong customer service skills
  • Ability to learn and develop new skills
  • Phone etiquette, attention to detail, and Problem-solving abilities

Timeline

Service Center Support

Fedex Freight
06.2022 - Current

Style Associate

Target
07.2020 - 04.2022

Store & Warehouse Associate

Sundberg America
09.2019 - 05.2020

Soft-Lines Associate

Walmart
10.2018 - 01.2019

Store Associate

Michaels
03.2018 - 10.2018

Recieving

Burlington Coat Factory
01.2018 - 07.2018

Office Assistant

Home Rooms Furniture
08.2017 - 10.2018

Farmhand & Florist

Country Garden Farm And Market
05.2017 - 07.2017

Activewear Associate

Dicks Sporing Goods
08.2014 - 12.2015

Sales Associate

Victoria's Secret
03.2014 - 08.2014

Apparel Clerk

Goodwill Industries
03.2012 - 04.2017

Bachelor of Arts - Studio Arts

Indiana University - Purdue University Fort Wayne

Bachelor of Arts - Studio Arts

University of Saint Francis - Fort Wayne

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Chanel Lewis