Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

CHANEL LEWIS

Buckeye,AZ

Summary

Detail-oriented and empathetic professional with a strong background in healthcare, insurance services, and customer support. Skilled in guiding clients through benefits, claims, and policy processes. Proven success in resolving inquiries, fostering trust, and ensuring a high level of service. Seeking to leverage extensive communication and problem-solving experience in a Benefits Specialist role.

Overview

10
10
years of professional experience

Work History

Customer Care Advocate (CCA)

Aflac
10.2024 - Current
  • Respond to inquiries from policyholders via phone, email, and chat, delivering clear information about benefits and services.
  • Guide customers through the claims process, assisting with documentation and addressing concerns.
  • Support policy updates, renewals, and changes while educating clients on their coverage.
  • Resolve customer issues effectively, ensuring satisfaction and maintaining positive relationships.
  • Collaborate with departments like claims and underwriting to ensure smooth customer experiences.
  • Maintain detailed records of all customer interactions and resolutions.

Sales Associate

United Healthcare
11.2022 - 10.2024
  • Consulted clients on healthcare plan options, clearly explaining features, eligibility, and coverage.
  • Guided customers through plan enrollment and documentation.
  • Resolved benefit-related inquiries and assisted with claims and billing issues.
  • Maintained strong customer relationships and up-to-date product knowledge.

Sales Representative

Asurion
10.2017 - 09.2021
  • Communicated insurance plan features, coverage options, and customer service policies.
  • Adapted quickly to changing client needs in a dynamic support environment.
  • Worked with management to improve service plans and customer experience strategies.

Customer Service Associate

TruWest Credit Union
07.2015 - 06.2017
  • Delivered responsive service in a high-volume call center.
  • Helped members understand account benefits and provided detailed support.
  • Logged interactions to ensure accurate tracking of customer history.

Education

High School Diploma -

Bellflower High School
Bellflower, CA

Skills

  • Benefits & Policy Communication
  • Claims Assistance & Resolution
  • CRM & Call Documentation
  • Cross-Department Collaboration
  • Customer Relationship Management
  • Insurance Industry Knowledge
  • HIPAA Compliance
  • Problem Solving & Empathy

Accomplishments

Certified employee benefits specialist (CEBS)

Timeline

Customer Care Advocate (CCA)

Aflac
10.2024 - Current

Sales Associate

United Healthcare
11.2022 - 10.2024

Sales Representative

Asurion
10.2017 - 09.2021

Customer Service Associate

TruWest Credit Union
07.2015 - 06.2017

High School Diploma -

Bellflower High School

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CHANEL LEWIS