Summary
Overview
Work History
Education
Skills
Interests
Timeline
SalesAssociate
Chanel Lomax

Chanel Lomax

Huntington,WV

Summary

Highly organized, experienced, and dedicated professional with a proven record in sales and service. Accomplished relationship builder with strong interpersonal skills and sound judgement, an excellent communicator and coordinator. A committed and reliable team player and effective multitasker with a keen attention to detail and determination to achieve goals. Started own home cleaning business while still in high school.

Overview

21
21
years of professional experience

Work History

Sales Associate

Menards Retail Store
07.2022 - 08.2025
  • Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
  • Increased customer satisfaction with thorough product demonstrations and personalized advice.
  • Increased sales by customizing pitches to address specific client needs and concerns.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Prioritized helping customers over completing other routine tasks in store.

Student

Ancilla College at Mariam University
01.2015 - 03.2021
  • Followed school and classroom policies, regulations, dress codes, and schedules.
  • Collaborated on group projects to complete professional deliverables.
  • Enhanced classroom experience by utilizing multimedia presentations and interactive learning tools.
  • Completed rigorous readings as directed to support unit learning goals.

Cashier

JCPenney Department Store
01.2014 - 01.2015
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Worked closely with front-end staff to assist customers.

Assistant Manager

Quik Lend
01.2010 - 01.2013
  • Processed sales transactions to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Inspected items for damage and obtained replacements for customers.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Completed inventory audits to identify losses and project demand.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Developed training, assessment and performance monitoring programs to coach and mentor employees.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.

Sales Associate

Sears
02.2007 - 01.2010
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Sales Associate

HipHop Connection
07.2004 - 01.2007
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Solved customer challenges by offering relevant products and services.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed strong rapport with customers and created positive impression of business.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

High School Diploma -

Percy Julian High School
Chicago, IL
06.2006

Some College (No Degree) - Associate Behavioral Science An Health Science 55

Ancilla College At Marian University
20097 9B Rd, Plymouth, IN 46563
05-2021

Skills

  • Cash management experience
  • Coordination skills
  • Calm and level-headed under duress
  • Customer relations
  • Product organization
  • Adaptive team player
  • Inbound and Outbound Calling
  • Quick problem solver
  • Customer service
  • Goal oriented
  • Client service
  • Sales expertise
  • Payment processing

Interests

  • Baking
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Learning new cooking techniques and expanding my culinary skills
  • Dancing
  • Enjoy participating in [activity] for overall physical and mental well-being
  • Pilates
  • Gardening
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Outdoor Recreation
  • I participate in a variety of outdoor recreational activities

Timeline

Sales Associate

Menards Retail Store
07.2022 - 08.2025

Student

Ancilla College at Mariam University
01.2015 - 03.2021

Cashier

JCPenney Department Store
01.2014 - 01.2015

Assistant Manager

Quik Lend
01.2010 - 01.2013

Sales Associate

Sears
02.2007 - 01.2010

Sales Associate

HipHop Connection
07.2004 - 01.2007

High School Diploma -

Percy Julian High School

Some College (No Degree) - Associate Behavioral Science An Health Science 55

Ancilla College At Marian University

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